Blog - DLS Internet Services

A Word About YOUR Call Recording Storage

July 11, 2022July 23, 2012 by Sam Rozenfeld

Call recording storage is not something most providers often speak of. It is considered an inner working of their infrastructure and usually is not visible to the public eye. Yet it is important for YOU to know that your hosted system is provisioned to record and keep all the calls you want it to. One of the great benefits of switching your business telephony over to Hosted VoIP lies in just how easy hosted systems make call recording appear. In a hosted environment you don’t need to worry about hooking up dedicated call recording devices or converting physical audio files to bits and bytes after the fact. Hosted PBX systems let you automatically record and save a copy of every single call running through your organization’s communication channels without giving the process a second thought.

Well, that’s not really true. All those recorded calls must be mixed, encoded and then need to go somewhere. If your hosted VoIP service provider’s storage systems aren’t robust enough or you will never get to take advantage of the full benefits offered by persistent call recording. After all, the great benefit of persistent call recording lies within the ability to pull up calls made years ago with little more than the click of your mouse. And you can’t do that if you only have enough storage to hold on to calls made within the last six months.

Disruptive Nature of Automated Transcription and Call Indexing

May 23, 2022July 16, 2012 by Sam Rozenfeld

In the past I wrote about the enormous complexities facing developers of speech recognition algorithms. These complexities are what keep seemingly promising new technology from reaching us. However, if history taught us anything, it’s that we, humans, are a creative and a relentless bunch and that sooner or later these technical challenges will be succumb to our ingenuity.

Over the last decade we’ve seen a number of incredible advances in the field of VoIP services and phone systems. From integrated video conferencing technologies to precisely calibrated self-learning algorithms for automated outbound calling and inbound reception, many businesses telephony services bear little more than a passing resemblance to their predecessors from the 20^th century- and that’s a good thing!

Yet, as impressive as these improvements have been over the last 5-10 years, they are nothing compared to the advances we expect to see in coming years.

The Bizarre Persistence of Toll Free Numbers

January 25, 2022July 10, 2012 by Sam Rozenfeld

In a perfect world, technology would advance smoothly and predictably. Every year we’d see advancements within the technologies we know and love and everyone would adopt these new technologies as they became available, and we’d all benefit from operating at the highest possible level our modern technology affords.

Too bad, we don’t live in this perfect world. Communication technology advances at a crawl and then surge forward, organizations fail to keep up even when the benefits are clear, and all of us have to negotiate an uneven technological terrain.

Most of these imperfections are due to economic reasons, but some of them lie within peculiarities of human behavior, lack of information and irrational attachments. To understand what I mean, look no further than one of the most stubborn holdouts of days of telephony technology gone by- the toll free number.

Could VoIP Service Become Illegal?

January 25, 2022June 30, 2012 by Sam Rozenfeld

The thought of a communication technology becoming illegal sounds preposterous at first, but that doesn’t mean it’s totally impossible. In fact, a serious consideration to severely limiting or outright banning VoIP service providers is already given in one country, Ethiopia, and censored or otherwise limited in a number of other nations. True, none of these countries experience the level of freedom, and specifically the level of freedom of speech, that we enjoy in the United States, but their bans on VoIP clearly showcase how a seemingly innocuous technology reverberates with heightened political and economic meaning.

Freedom to Choose Your Voice Service Provider?

January 25, 2022June 26, 2012 by Sam Rozenfeld

Franchising business offers a good opportunity to various levels of business expertise and investment capital. Studies show that 97% of franchise businesses are still operating after the first year, compared to only 62% of independently owned. In most agency relationships, the franchisors are the risk takers whereas the franchisees prefer to steer clear of risks. In a franchising relationship, the franchisor and franchisee usually have different objectives

Ways to Establish Hosted PBX Providers Credibility

January 25, 2022June 21, 2012 by Sam Rozenfeld

Have you ever heard of the old “bring the puppy home” sales trick? If not, here’s how it goes.

Say you’re cruising around with your family and you stop in a pet shop. You think you might want to get a dog for you and your kids at some point, but you’re not quite sure just yet. You look around and spot a cute little puppy that you all adore. You love the pup, your kids love the pup, all is right with the world.

Except, of course, you’re not totally sure you even want a dog in the first place. The pet store manager knows this. The manager also knows a sales trick or two, so they make you a seemingly fair offer. Bring the puppy home with you, and if you don’t want to keep the little romper, you can bring him back tomorrow.

So you take the cute little puppy home with you and lo-and-behold when tomorrow rolls around you can’t bring yourself to return the little guy… even if you remain just as unsure about your future life as a pet owner as you felt the moment you walked into the store.

Questions to Ask Hosted PBX Service Provider References

February 11, 2022June 11, 2012 by Sam Rozenfeld

Signing up for a new VoIP Hosted PBX service is a big deal, and a decision you don’t want to make lightly. While it’s tempting to simply go with the cheapest VoIP service you can find, the best way to learn whether a hosted PBX provider is really worth hiring is to ask for references. Once you compile a list of references, you need to grill the hell out of the poor souls you call up looking for information.

Budget PBX – Yes, It’s Possible!

February 9, 2022June 5, 2012 by Sam Rozenfeld

Why haven’t you moved your company to the hosted PBX yet?

What do you mean “you’ve only had your current phone system for five years”? Did you keep your cell phone for five years?

Maybe you think that VoIP technology doesn’t move as fast? It does. Well, with the hosted PBX the cool thing is that in most cases, all you need to do to stay current is buy some new handsets! The rest of it practically upgrades itself assuming your service provider wants to keep your business over time.

Easy or not, it’s not uncommon for many companies to not touch their office phone systems for nearly a decade. The problem with this approach is that business technologies evolve and you have to evolve with them or you run a real risk of relying on some antiquated business practices which your clients will sooner or later notice.

Today, if your PBX handset is more than three years old, it may be time to upgrade it to something a bit more recent.

VoIP Beta Testing Blues

February 11, 2022May 31, 2012 by Sam Rozenfeld

Points of View

I’d bet you love Beta testing new calling features for your favorite hosted pbx service provider.

No?

What am I thinking! Of course – who in their right mind would Beta test a phone service? After all, telephones are the veins of your business, a vital part of its organism. And how would you report a problem if your phone service goes down?

So when your VoIP service provider asked if you would be interested in becoming an important part of their field beta testing program for a brand new set of features in a new release of a product that can still be littered with bugs you firmly said “No, thanks”.

You are not eager to jump on an opportunity to provide that important input, make user interface more friendly, participate in development and even sneak in a feature request that your business will benefit from the most!?. Your business is too good to be running some untested Beta software?

Well, maybe another customer is willing… No? Anyone? Someone?

Wideband Audio Adoption: Obstacles to Clear Calls

February 11, 2022May 24, 2012 by Sam Rozenfeld

Harping on the low quality transmissions offered by traditional phone lines is something of a cliché. You won’t find anyone who argues a traditional landline replicates voice quality clearly and cleanly. Instead, we’ve all become accustomed to the distortion, clipping and general fuzziness involved in making and receiving calls from traditional landline phones. And those offer a superb voice quality in comparison to most cell phones. Unfortunately many of us have simply accepted low audio quality as a “cost of doing business” when using telephone services.

And transmissions on traditional land line phones sound positively crisp compared to calls made between cell phones. Since the proliferation of mobile devices, the audio reproduction problems of traditional landlines seem miniscule. In fact, many people have come to believe traditional landlines offer the highest audio quality possible.

This isn’t true.