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Business VoIP

How to Make Your VoIP Deployment Hassle-Free

How to Make Your VoIP Deployment Hassle-Free  Migrating from a traditional telephone setup to voice over IP (VoIP) is well worth the effort, but if you find yourself up to your elbows in challenges and hassles, that may not seem very reassuring. It’s entirely possible to make your VoIP deployment hassle-free, if you make the right choices and take the right steps. The result is affordable phon...
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Are You Getting Your Money’s Worth?

Here’s something that bugs me. With the advent of web applications, SaaS, and cloud computing in general, we were promised a new age of unprecedented connectivity and efficiency. Businesses and their employees could now connect to their essential services from anywhere they were, on any device. New features could roll out on a continual basis, without the need for physical upgrades, meaning custom...
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Toll-Free Numbers: Monumental Waste or Smart Marketing Strategy?

Not too long ago, any business that did business outside of their immediate area was known to have a toll-free number. That way, anytime a client or customer wanted to reach them, the company would get the call. It was good for business. Now that so many phone plans include long distance and even international long distance, does a company really need a toll-free number? Here are five things to...
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VoIP Isn’t Cheaper

Business decision makers who opt to switch to newer technology often think  that continued innovation means technology is getting more reliable and less expensive. In the case of VoIP technology though, the benefits aren’t as straightforward. The advantage with VoIP isn’t that it’s necessarily cheaper or more reliable. VoIP is more flexible and adaptable to changing business needs. It allows easy ...
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In the Event of Emergency: Dial V-o-I-P for VoIP

Mainland Florida and the Florida Keys Brew a Storm. As summer officially winds down, people in the Northeast are trying to soak in the tailwinds of the last-minute sun, with September nearing its end. For stragglers who may have missed out on the seasonal sunbursts of July and August, this means heading to the nearest tanning salon before the leaves of autumn begin to fall. For many businesses th...
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SMS a Vital Tool for Customer Service

Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text messa...
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Business Anywhere with Follow Me

Imagine sitting on a beach in some warm location and still being able to run your business effectively. That is the power of our "Follow Me" feature that caters to the busy professional. This is an essential tool that promotes freedom and efficiency while helping to keep you connected to your most important calls. You don’t have to be an on-the-road salesperson to rely on your smartphone to stay...
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Avoiding Call Quality Issues with PBX Systems

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is digitized and carried through your company’s network. This is very similar to the digital data that...
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Common PBX Terms to Know

The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter - Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and spaces them evenly apart. Because of network congestion, improper queuing, or con...
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Service Matters

Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together for you.  By keeping everything under our roof, we eliminate the ...
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