The Truth About Call Quality: It’s (Mostly) Not Your VoIP Provider
You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is. What Really Causes VoIP Call Issues? Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from: … Read more
Desktop Softphones vs. Mobile Softphones: Understanding the Key Differences
Hello, I’m Sam Rozenfeld, CEO of DLS. We have been in the VoIP industry since 2004, and over the years, we have frequently been asked why desktop softphones behave differently from mobile softphones. In this article, I will clarify these distinctions in plain language, with a touch of light humor along the way. What Are … Read more
Privacy Concerns, Medical Information Breaches and Choosing a Secure VoIP Provider
When you’re picking an IP telephony provider security needs to sit at the top of your list of concerns, and this is doubly true if you’re going to be signing up for a full remote-hosted networking solution, including any sort of cloud storage. Every organization needs to be extremely concerned about network security, yet organizations … Read more
Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 2)
… if you had an illness would you assume that just any doctor would be able to handle it? If you had a highly specific ailment would you believe any general practitioner would know the solution to your problem? For that matter would you believe anyone who falls under the umbrella of “doctor” could provide you with the answers you’re looking for, including paediatricians or even vets?
Just How Big Will VoIP Market Grow? (Part 1)
One set of recent data on the size of the global VoIP market comes from research firm International Data Corporation, which released a detailed breakdown of the market’s 2011 successes. This report states that the market racked up about $3.5 billion last year, when all was said and done.
$3.5 billion is a far, far cry from the $40 billion Point Topic projects for 2015, which begs the question… will the VoIP market really grow in size by over 10x last year’s volume over the course of the next 3-4 years? Is such growth even possible, or is Point Topic simply pulling grandiose numbers out of thin air?
How the Demand for Mobile VoIP Changes Business VoIP Market
The increased demand for mobile VoIP is changing the forecast for the global business VoIP market over the next six years. According to Global Industry Analysts Inc., a worldwide business strategy and market intelligence source, global business VoIP is being influenced by two factors which include the rapid acceptance of VoIP by businesses around the globe and the increased demand for mobile VoIP.
In terms of market segments, the fastest growing market is hosted PBX services. Additionally, the VoIP market on a global scale will be driven by the value and cost savings to companies around the world thanks to new unified communications technology. The hosted PBX market is expected to increase at a Compound Annual Growth Rate by more than twelve from 2012 to the year 2018.
VoIP Bandwidth: Quality vs. Quantity
Telecommunications infrastructure growth always lags behind the demand for new telecommunications services. Many exciting data transport options such as fiber optics are making their way into SMB market. The cost of their build-out however is mostly shouldered by the medium and large business community with many paying heavy startup fees for the facilities build-out. Fiber deployment is costly and it is presently limited to densely populated parts of metropolitan areas. Logic and experience suggest that for the next few years leased lines are going to continue to remain in play for many companies.
Is Efficient Technical Support a Good Thing ?
An important skill in solving problems, especially ill-structured problems, is the production of coherent arguments to justify solutions and actions. Through analysis, training, and business process improvement, DLS strives to increase the quality of troubleshooting and focuses on building long-term customer value.
Launching VARs and ISVs into a VoIP Cloud
If memory serves me correctly, five years ago, we used to position VoIP versus traditional PSTN-based dialtone. Then came the hosted concept and theme focus has turned to an on-premise VoIP versus Hosted VoIP. Today we are seeing hosted PBX service providers beginning to further differentiate themselves by targeting niche vertical markets by building on … Read more