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Unified Communications

DLS Reseller Arrangements

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Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there. As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with clients by recommending DLS’s cost-effective and scalable solutions....
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Companion Animal Growing Pains

Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility staff met regular...
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Voice Communications: Understanding Value Proposition and Cost

Voice communications are an essential part of any business. In the age of messaging, email, and social media we continue to rely heavily on our phones. Keeping current with the technology is important but companies don't typically upgrade essential pieces of their communications infrastructure on a whim. Most business phone equipment upgrade decisions are driven by one or more of the following rea...
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What UC Features Do Businesses Actually Want?

The promise of UC is great for the future of business, but what features do businesses, their employees and their managers, actually want from this communications advancement? A new survey conducted and released by a top UC provider offers some clues to what elements of modern communications technologies businesses find most frustrating, and what they want to take advantage of when they decide to ...
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Unified Communications Boost Headset Sales

Some industry participants argued that modern telephony technologies have made communications hardware obsolete. These individuals believe that due to big jumps in hosted services, and due to the increase in telephony software options, the In fact, incoming data indicates the demand for telephony hardware may be growing in line with increasing demand for telephony software. average business wil...
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Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 3)

Employee Training First of all, you can have your IT employees trained to handle VoIP telephony. While we have a clear bias when it comes to this larger question, we admit that it’s certainly possible to train your IT staff  to the point where they become proficient enough with the VoIP and Unified Communications technologies to run your PBX systems effectively and efficiently. Training is always ...
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How the Demand for Mobile VoIP Changes Business VoIP Market

The increased demand for mobile VoIP is changing the forecast for the global business VoIP market over the next six years.  According to Global Industry Analysts Inc., a worldwide business strategy and market intelligence source, global business VoIP is being influenced by two factors which include the rapid acceptance of VoIP by businesses around the globe and the increased demand for mobile VoI...
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The Future of Unified Communications As a Service

Recent studies claimed that the market for cloud-based voice over IP services is expected to grow to $30 billion USD by the year 2013. These numbers might sound really encouraging, but what is the real future for Unified Communications As a Service (UCaaS)? Here, in the U.S., UCaaS hosted PBX services are experiencing tremendous growth. Small businesses, especially in the current economic climat...
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Demystifying buzzwords: Unified Communications

Isn't it amazing how often we let all of the new technologies and buzzwords intimidate us ? While it's true that your company should be embracing new ideas, the most important part of your website is probably still the "contact us" link. And the most important tool on your desk is still a phone. Bottom line, UC can transform an employee's handheld device, for example, into a universal "inbox" f...
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