The Truth About Call Quality: It’s (Mostly) Not Your VoIP Provider
You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is. What Really Causes VoIP Call Issues? Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from: … Read more
Desktop Softphones vs. Mobile Softphones: Understanding the Key Differences
Hello, I’m Sam Rozenfeld, CEO of DLS. We have been in the VoIP industry since 2004, and over the years, we have frequently been asked why desktop softphones behave differently from mobile softphones. In this article, I will clarify these distinctions in plain language, with a touch of light humor along the way. What Are … Read more
Business at The Speed of Thought: How Modern Communications Technology Has Changed Our Expectations
The world as we know it changes with every passing second. These changes subtly creep up on us and go almost unnoticed till we reflect on the past. And suddenly it dawns on us that our present world is a far cry from the world of as recent as the past decade. Unified Communications effect … Read more
DLS Reseller Arrangements
Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with … Read more
Companion Animal Growing Pains
Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility … Read more
Voice Communications: Understanding Value Proposition and Cost
Voice communications are an essential part of any business. In the age of messaging, email, and social media we continue to rely heavily on our phones. Keeping current with the technology is important but companies don’t typically upgrade essential pieces of their communications infrastructure on a whim. Most business phone equipment upgrade decisions are driven by … Read more
What UC Features Do Businesses Actually Want?
The primary frustrations organizations feel towards their existing communications systems revolve around communication technologies that operate outside of the real time. For example, sending an e-mail and having to wait for a response. This aligns with other commonly cited frustrations including disruptions due to travel and IT/telecom outages.
Unified Communications Boost Headset Sales
Some industry participants argued that modern telephony technologies have made communications hardware obsolete. These individuals believe that due to big jumps in hosted services, and due to the increase in telephony software options, the In fact, incoming data indicates the demand for telephony hardware may be growing in line with increasing demand for telephony software. average … Read more
Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 3)
There are certainly situations where someone might need to host their VoIP PBX system on-site and where they really should have their own IT department handle that system. Typically these companies have are either too small (3-4 users) and require very limited set of key system features. Others are very large and require advanced degree of integration of their Unified Communications into their back office system architecture.
The rest of the businesses fall somewhere in between and that makes them good candidates for hosted PBX solutions.
How the Demand for Mobile VoIP Changes Business VoIP Market
The increased demand for mobile VoIP is changing the forecast for the global business VoIP market over the next six years. According to Global Industry Analysts Inc., a worldwide business strategy and market intelligence source, global business VoIP is being influenced by two factors which include the rapid acceptance of VoIP by businesses around the globe and the increased demand for mobile VoIP.
In terms of market segments, the fastest growing market is hosted PBX services. Additionally, the VoIP market on a global scale will be driven by the value and cost savings to companies around the world thanks to new unified communications technology. The hosted PBX market is expected to increase at a Compound Annual Growth Rate by more than twelve from 2012 to the year 2018.