Unified Communications: How Modern Technology Changes Business Culture

Even as few as twenty years ago, nearly all sales took place face-to-face, with the salesperson traveling with clients to close the deal. Increasingly though, as technology continues to change all aspects of business, the sales model has flipped to often take place online. This has made business meetings more accessible, offering more opportunity for … Read more

Business Anywhere with Follow Me

Imagine sitting on a beach in some warm location and still being able to run your business effectively. That is the power of our “Follow Me” feature that caters to the busy professional. This is an essential tool that promotes freedom and efficiency while helping to keep you connected to your most important calls. You … Read more

What UC Features Do Businesses Actually Want?

The promise of UC is great for the future of business, but what features do businesses, their employees and their managers, actually want from this communications advancement? A new survey conducted and released by a top UC provider offers some clues to what elements of modern communications technologies businesses find most frustrating, and what they want to take advantage of when they decide to make the change over to a UC solution.

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Is There Value in SMS Text Messaging From a Desk Phone?

There is one area of popular communication desktop telephony devices have not adopted whose future is uncertain, and that’s the potential for SMS text messaging on a desktop phone.

Is this something we’re going to see or use in the future?

Here’s an even better question- is this something we would even want to see in the future?

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Hosted PBX Bundles

Hosted PBX services provide small to medium-sized businesses with a way to implement a Unified Communications system complete with all of the necessary features and capabilities for effective business communications.   If your goal is to improve efficiency and reduce cost, you need to carefully assess your business needs and plan to ensure that you are not going to be implementing another system few years from now.

Depending upon the hosted PBX service provider you choose, system features and capabilities in addition to bundles and pricing will vary.  If you are just beginning to research hosted PBX as an option for business telephony, this article will help you understand common practices of bundled hosted PBX pricing, the general restrictive nature of any type of service bundling, and how it can limit business choices.

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DLS Hosted PBX Fax Service: Signing and Notarizing Faxes Without Printing

DLS Hosted PBX Fax-to-Email service directs all the faxes to your email. Faxes are attached to email messages as image files in Adobe PDF format.

You may be accessing your email from a variety of devices be they personal computers, smartphones or tablets. Each of these devices can be used to add signatures to PDF documents with SignNow. All you need to do is create a free account, upload your document and follow a set of straightforward, easy-to-understand directions. SignNow offers free applications for iPhone OS and Android Smartphone platforms. Your phone’s touch screen can be used to quickly capture your signature. Alternatively, you can use desktop website www.SignNow.com to produce a signature without capturing it.

Do I need a VoIP Expert to Configure My PBX?

From my experience simply buying the latest-and-greatest PBX system does not always guarantee the benefit to a customer. It’s like getting a health club membership but not making a lifestyle change necessary to take advantage of your membership.

What I have been observing here, at DLS, time after time, is that even after making a decision to subscribe to our hosted PBX service, the first order of business for most clients is to imitate the way the old system worked.

This sounds like a great idea from the prospective lowering the incline of a learning curve and quelling the unrest of users who are less receptive to innovation (regardless of whether it’s good or bad for business). Unfortunately, many companies get stuck in that “transitional” configuration and never bother to move past it.

Can you greatly improve your customer’s satisfaction or employee efficiency by upgrading to a new phone system or hosted VoIP service? Absolutely! But if you don’t configure your new PBX properly then it could very well deliver mediocre results similar to those of a decade-old clunker you’ve been keeping together with duct-tape.  Really, it is hard to unleash full ROI potential when your new PBX setup imitates the old one.

Another problem is that an unfortunate number of small business owners have no idea how to best configure or provision their new phone system setups even after spending a few days on administrator and user training sessions.

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Anatomy of the PBX phone system

There are a lot of terms we use in the telephony world that most people don’t fully understand, even if they throw them about with abandon. This is not because those people are dumb or ignorant. Rather, it’s simply because the telephony world is filled with jargon and “alphabet soup” terminology that can make really simple systems seem much more complex than they actually are.

PBX vendors and hosted PBX service providers love to invent their own telephony language. But the truth is – the basic concepts of call switching are common regardless of whether your PBX phone system is hosted or resides on your premises and whether it uses analog, digital or latest VoIP technology. Clarifying these terms and removing the ambiguity surrounding their use is often all it takes to help owners and users understand the basics of phone systems operation.

With that in mind, let’s take a minute to clearly define some of the most commonly used terms in the world of telephony technology.

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A Word About YOUR Call Recording Storage

Call recording storage is not something most providers often speak of. It is considered an inner working of their infrastructure and usually is not visible to the public eye. Yet it is important for YOU to know that your hosted system is provisioned to record and keep all the calls you want it to. One of the great benefits of switching your business telephony over to Hosted VoIP lies in just how easy hosted systems make call recording appear. In a hosted environment you don’t need to worry about hooking up dedicated call recording devices or converting physical audio files to bits and bytes after the fact. Hosted PBX systems let you automatically record and save a copy of every single call running through your organization’s communication channels without giving the process a second thought.

Well, that’s not really true. All those recorded calls must be mixed, encoded and then need to go somewhere. If your hosted VoIP service provider’s storage systems aren’t robust enough or you will never get to take advantage of the full benefits offered by persistent call recording. After all, the great benefit of persistent call recording lies within the ability to pull up calls made years ago with little more than the click of your mouse. And you can’t do that if you only have enough storage to hold on to calls made within the last six months.

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