Are You Getting Your Money’s Worth?

DLS hosted PBX is effectively a SaaS and we find the same issue cropping up there. Since the product was released we’ve been pushing at least one major update and countless smaller ones, and yet when we visit with clients we find that they aren’t using many new features we built for them. This makes me sad because it’s a really great product and no one’s taking the time to learn what it can do now.

In the Event of Emergency: Dial V-o-I-P for VoIP

As word of the storm’s approach drew and concerns mounted in the Florida Keys and mainland Florida, Zoom Tan knew that they couldn’t remain idle. In the worst-case scenario, evacuation orders would be issued, and Zoom Tan’s office headquarters based in Naples, Florida would sustain damage, finding itself without power for who knows how long. They couldn’t leave things to chance. After all, Murphy’s Law tells us that if something can go wrong, it will. And, such was the case, when Hurricane Irma deprived millions of commercial businesses and residential homes of power, with its torrential rain and wind gusts more than 80 mph.

Business Anywhere with Follow Me

Imagine sitting on a beach in some warm location and still being able to run your business effectively. That is the power of our “Follow Me” feature that caters to the busy professional. This is an essential tool that promotes freedom and efficiency while helping to keep you connected to your most important calls. You … Read more

Companion Animal Growing Pains

Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility … Read more

DLS Hosted PBX 5.0 Release announcement

Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voicemail, Reporting, Call Routing, Predictive Dialer, and Interface Configuration. This release also includes some new features: LDAP Authentication, Multi-Tenant Support, and provisioning for Cisco 7945 handset and Bria softphone.

Hosted PBX and Business Continuity in Times of Crisis

With Superstorm Sandy causing untold destruction and massive disruptions to large swathes of New Jersey and New York City, some organizations have begun to wonder how, exactly, they’d fair if they were hit by a massive weather systems, while other organizations are left with the mess of figuring out how they’re going to rebuild their communications infrastructure in a manner that will ensure continuity no matter what happens. The solution both of these sets of organizations are looking for lies in a hosted PBX – the only cost effective communications solution that will help them get back up and running as quickly as possible no matter what happens to their HQ.

Read moreHosted PBX and Business Continuity in Times of Crisis

Will the Switch to IPv6 Create VoIP and PBX Problems?

Right now the Internet is going through a massive transition, an overhaul of the addresses that will impact every network device connected to it.

What is this overhaul?

How will it change the Internet?

And how will it impact business VoIP telephony?

Big Questions First

The massive transition we’re talking about here is the change from IPv4 to IPv6, or the change from the old Internet Protocol (IP) system to its newest iteration. Int

Now, the old IP is known as the Internet Protocol Version 4, or the IPv4, and it’s the set of rules that have been in place providing the scaffolding for the Internet since day 1. IPv4 works really well, as most internet communication still occurs using its rules, but we’re now transitioning to the new version of the Internet Protocol, a new set of scaffolding known as the Internet Protocol version 6 or IPv6.ernet Protocol lies at the heart of how the Internet works; it defines the way data packets transfer from one connected device to another over various bundles of equipment, cables and wireless signals. The Internet Protocol outlines the rules for how these data packets are labelled, how they are located, and how they are routed over the web.

So basically we’re in the middle, or more accurately at the beginning, of transition from IPv4 to IPv6.

Read moreWill the Switch to IPv6 Create VoIP and PBX Problems?

Hosted PBX Bundles

Hosted PBX services provide small to medium-sized businesses with a way to implement a Unified Communications system complete with all of the necessary features and capabilities for effective business communications.   If your goal is to improve efficiency and reduce cost, you need to carefully assess your business needs and plan to ensure that you are not going to be implementing another system few years from now.

Depending upon the hosted PBX service provider you choose, system features and capabilities in addition to bundles and pricing will vary.  If you are just beginning to research hosted PBX as an option for business telephony, this article will help you understand common practices of bundled hosted PBX pricing, the general restrictive nature of any type of service bundling, and how it can limit business choices.

Read moreHosted PBX Bundles

How the Demand for Mobile VoIP Changes Business VoIP Market

The increased demand for mobile VoIP is changing the forecast for the global business VoIP market over the next six years.  According to Global Industry Analysts Inc., a worldwide business strategy and market intelligence source, global business VoIP is being influenced by two factors which include the rapid acceptance of VoIP by businesses around the globe and the increased demand for mobile VoIP.

In terms of market segments, the fastest growing market is hosted PBX services.  Additionally, the VoIP market on a global scale will be driven by the value and cost savings to companies around the world thanks to new unified communications technology.  The hosted PBX market is expected to increase at a Compound Annual Growth Rate by more than twelve from 2012 to the year 2018.

Read moreHow the Demand for Mobile VoIP Changes Business VoIP Market