The Telecom Clear Racket: How TCR Fees and Confusing Rules Are Silencing Small Business Messaging
If you run a small business and send text messages to your customers—whether for appointments, updates, or promotions—you’ve probably heard of 10DLC (10-Digit Long Code). It’s a standard business texting number. To use 10DLC, you now need to go through something called The Campaign Registry, or TCR. It was introduced to stop spam. But in … Read more
Who’s Who in the 10DLC World: Understanding TCR, DCA, and the Delivery Chain
When a business sends a text message to a customer, there’s more happening behind the scenes than most people realize. With all the new rules and fees around 10DLC (10-Digit Long Code), it helps to understand who does what—especially when your money is on the line. Two of the most important players are TCR (The … Read more
Building for Blind Users: What We’ve Been Learning
Not long ago, someone reached out to us with a very simple question:
“Can I use your system with JAWS?”
Future-Proofing Without the Gimmicks: How DLS Stays Practical
Why We Don’t Jump on Every Trend Video Calling It’s been around for a while, and while some love it, let’s be honest—how often do you turn on your camera during a meeting without being asked? Most of us prefer to skip the awkward eye contact and stick to audio. Video calls also need to … Read more
Rethinking Call Analytics: What Really Counts as a Missed Call? (And Why It Could Save Bob’s Job)
Let’s talk about missed calls. Sounds simple, right? A call comes in, no one picks up, and boom—it’s missed. But what if I told you that the story behind those numbers is anything but simple? Working with PBX call analytics has taught me one thing: the data doesn’t always tell the truth. In fact, sometimes … Read more
The Truth About Call Quality: It’s (Mostly) Not Your VoIP Provider
You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is. What Really Causes VoIP Call Issues? Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from: … Read more
Desktop Softphones vs. Mobile Softphones: Understanding the Key Differences
Hello, I’m Sam Rozenfeld, CEO of DLS. We have been in the VoIP industry since 2004, and over the years, we have frequently been asked why desktop softphones behave differently from mobile softphones. In this article, I will clarify these distinctions in plain language, with a touch of light humor along the way. What Are … Read more
Hosted PBX: The Heart of Successful Business Communication
Let’s Be Real—We’re Here to Add Value, Not Just Traffic. Our blog isn’t racking up millions of clicks (yet), but that’s not the point. We keep talking about Hosted PBX for a simple reason—it’s the backbone of what we do. Revisiting its benefits isn’t about filling space; it’s about making sure our audience—you—gets the insights … Read more
Hosted PBX 101: Unlocking Big Business Benefits for SMBs
In today’s hyper-connected world, communication isn’t just a tool—it’s the heartbeat of every thriving business. For small and medium-sized businesses (SMBs), balancing top-tier communication tools with affordability can feel like walking a tightrope. Enter Hosted PBX: the game-changing solution redefining how SMBs stay ahead in the communication game. What is Hosted PBX? Picture this: a … Read more
My SoftPhone is Dropping Calls! What do I do?
Voice over Internet Protocol (VoIP) services like SoftPhone continue to revolutionize the business world. Companies of all sizes can reap its rewards, including saving up to 30% on phone bills and increasing productivity rates by 20%. While this technology can be beneficial, issues like dropped calls threaten to halt your productivity. Why is my Softphone … Read more