12 ways your PBX configuration can make or break your business image

PBX can make or break your business image

An auto-attendant is hardly a jaw-dropping technology that will impress your callers, but it is a kind of business card for your enterprise. After all, you only get one chance to make an excellent first impression, and yours may be in the hands of the receptionist. And that is what the Auto-Attendant is: a programmable … Read more

SMS Campaign Registry – Consumer Protection or Money Grab?

SMS Campaign Registry Through The Lens of SMS Marketing Statistics

SMS remains one of the most effective tools for marketing and information dissemination. However, with mobile penetration continuing to grow, users are increasingly exposed to spam SMS campaigns and the abuse of this powerful medium. The recent SMS regulation “initiative” by the major US mobile operators, the (SMS) Campaign Registry, intends to change this. As … Read more

Linking Salesforce with Your DLS VoIP PBX

Salesforce and DLS Hosted PBX Softphone

Salesforce is the number one CRM platform in the world and an excellent way to track customer data. The platform offers native integration with various email clients, including all popular Microsoft Outlook™. Integrated Email is fantastic, but what about the rest of the activities of sale or support functions of your business? Why link Hosted … Read more

6 Tips to Improve UC Security

Keep your unified communications secure

The unified communications and collaboration market is booming, and we can only expect the numbers to grow. Businesses are focusing on creating immersive and user-friendly experiences for their staff. As a result, they are investing in the kind of tools that consolidate their communications effectively. Unfortunately, today’s businesses are dealing with a severe influx of … Read more

Is Faking a Caller-ID a Major Faux Pas?

Caller-Id Spoofing

Fake Caller-ID is a longtime favorite technique used by marketing companies. This technique involves using automatic dialers, also known and robocalls, to target and call consumers. It’s pretty common knowledge that this type of marketing isn’t very effective and is, in fact, quite annoying from the consumer’s perspective. That changes when the FCC decided in … Read more

STAYING COMPLIANT WITH KARI’S LAW AND BAUM’S ACT

Kari's Law ensures availability of emergency services from MLTS

The deadline rollout for compliance with Kari’s Law and BAUM’s Act has arrived. Companies and organizations of all industries sizes are now on the hook for massive fines associated with non-compliance with these measures. Follow this guide to learn more about staying compliant with Kari’s Law and Baum’s Act. Understanding Kari’s Law and RAY BAUM’s … Read more

Affordable Internet Backup When You Need It

Wireless Backup Connection Diagram

Have you ever experienced Internet failure? A bad day, right? It’s even worse when your business has a premise-based VoIP system and your customers can’t reach you. These days almost everything relies on the Internet, be it a home-run business, an office, a factory, a restaurant, or a storefront. More than 50% of the population … Read more

How to Protect Your Video Conference from Hackers

Protect your Video Conference from Bombing

Recently, more and more organizations have been transitioning to flexible working conditions for their staff, like permitting work from home or more flexible working hours. However, nobody could have predicted the impact the covid-19 pandemic would have on the way organizations structure their workforce. What was gradually becoming a trend in employee work practices suddenly … Read more