Billing Policy

dls communications Billing Policy

Effective Date: 08/21/2024

1. Billing Overview

All customers of dls communications (“DLS,” “we,” “us”) are subject to the terms of this billing policy. This policy outlines how we bill for services, handle payments, and address non-payment situations.

2. Fixed and Usage-Based Billing

  • Fixed Services: All fixed services (e.g., monthly recurring charges for VoIP, Hosted PBX, Internet access, and other similar services) are billed in advance. You will receive an invoice for these services before the start of each billing period.
  • Usage-Based Services: All usage-based services (e.g., long-distance calls, international calls, etc.) are billed in arrears. Charges for these services will appear on your next billing cycle after the services have been used.

3. Agreement to Pay Fees

By using DLS services, you agree to pay all fees associated with the specific services outlined in your contract. This includes any applicable taxes, surcharges, or regulatory fees. All invoices are due by the date specified on your billing statement.

4. Late Payments and Reactivation Fees

  • Late Payment Fee: If you fail to make a payment by the due date, a late payment fee of 1.5% of the billed amount (or the amount specified in your contract) will be applied.
  • Service Interruption: If your account remains unpaid for 60 days after the invoice date, your services will be suspended. To reactivate suspended services, a reactivation fee may apply.

5. Billing Cycle and Statements

  • Billing Cycle: Your billing cycle will align with the anniversary date of your service activation.
  • Billing Statements: We will send a billing statement only when there is a balance due on your account. If your balance is $0, you will not receive a statement.
  • Statement Details: Your billing statement will show:
    1. Payments, credits, purchases, and any other charges to your account,
    2. The amount you owe us, and
    3. The payment due date.

6. Payment Methods

DLS reserves the right to require credit card or eCheck payment methods for selected services. Customers may also opt for automatic payments via credit card.

  • Declined Transactions: If automatic transactions are declined two (2) consecutive times, the unpaid services will be deactivated. DLS will notify you of these changes.

7. Disputing a Statement

To inquire about or dispute charges on your statement, you must provide your billing account information and specific details within 60 days of receiving the statement. After 60 days, disputes will no longer be considered.

8. Non-Payment and Service Deactivation

If you fail to pay your bill on time, services will be deactivated after 60 days of non-payment. Additionally, you consent to DLS conducting credit inquiries and reporting any non-payment to credit reporting agencies.

9. Collections and Legal Fees

You are responsible for all costs associated with the collection of unpaid balances, including legal fees. DLS may assign your account to a third-party collection agency without notice, and you must continue making payments as required unless otherwise notified.

10. Automatic Payments

You may choose to have payments automatically deducted from your credit card or bank account each billing cycle. Should these transactions fail twice consecutively, services may be deactivated.

11. Terms and Fees Changes

DLS reserves the right to modify the terms and fees of this billing policy. Notification of any changes will be sent to you via your provided email address. Emails will be sent from accounting@dls.net or billing@dls.net, and it is your responsibility to ensure you can receive and read these communications. Notices may also be included in your billing statements.

12. Governing Law

This policy is governed by the laws of the State of Illinois. If any provision in this policy conflicts with state law, Illinois law will prevail.

13. Assignment to Third Party

DLS may assign your account to a third party for collection purposes without notice. You are required to continue making payments according to your billing statement unless notified otherwise.

Contact Information:

If you have any questions about this billing policy, please contact:

dls communications
950 E. Oak Street, Lake in the Hills, IL 60156
Phone: 800-323-2099
Email: billing@dls.net