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VoIP downside is... Internet
Blog
Sam Rozenfeld

A VoIP Downside That Can’t Be Escaped

As recently as August 30th, 2020, a well-known US carrier CenturyLink took a deep dive exposing some of the downsides of VoIP technology. The cause of their outage is not that important. If you MUST know, it had to do with an error in their BGP protocol, the language that allows Internet peers to talk to each other. What is essential is how THEIR problem impacted the rest of US!

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Lost in call routing tree
Blog
Sam Rozenfeld

Keep Unified Communications from Turning into a Disaster

Unified Communications is a fancy word for a business phone system that integrates multiple communication technologies and methods into a single platform. This is a natural evolution of a system originally designed for voice communications. UC has the capability to ultimately take your communications to the next level and optimize the way your organization interacts.

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Working from Home has its challenges
Blog
Sam Rozenfeld

Avoid Going Stir-Crazy While Working from Home

A century ago, the most severe pandemic in history spread its tentacles across the world. The 1918 influenza pandemic infected about 500 million people and wiped out a large number of the earth’s population. As of today, a century later, the world is experiencing an arguably equally impactful pandemic. We are presently in a very

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Voice over a IP PBX Security
Blog
Sam Rozenfeld

Top Considerations before Setting up a VoIP PBX

VoIP PBX is more than just a phone system that offers all the features you need for efficient communication. Using VoIP-enabled PBX systems brings several benefits in cost and flexibility. However, like most technologies, even small mistakes in configuration can result in massive security flaws.

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Blog
Robert Larkin

Emergencies, Continuity of Business, and Remote Workers

Why businesses should consider the switch to a VoIP phone system now Coronavirus outbreaks are forcing many companies to make difficult choices. How do they continue to operate their business, provide the same level of service to our customers while utilizing remote workers? You need to remain in a position to provide your employees their

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Blog
Sam Rozenfeld

The Need for Firewall Configuration in VoIP

The Need for Firewall Configuration in VoIP VoIP systems are a crucial investment for all organizations, regardless of their type or size. As these systems rely on the internet, they help streamline communication for organizations in a reliable and cost-effective manner. But, just like traditional telephony, VoIP networks are under threat of various impersonation-based identity

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Blog
Sam Rozenfeld

How to Troubleshoot and Resolve Echo in VoIP

VoIP echo is a common issue that causes disruption and delays in communication between individuals. If you have a far end-point, the loudness and delays during calls can get considerably worse. In this article, we will cover some of the main causes of VoIP echo and explain how to resolve an echo in VoIP. Causes

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VoIP Call Recording
Blog
Sam Rozenfeld

How VoIP Makes Call Recording Easier – Use Cases of VoIP Call Recording

VoIP (voice over IP) systems have become a mainstream part of nearly every business. These phone systems are essential for making businesses profitable and efficient. However, as VoIP phone systems become more common, companies seek additional functionalities from their service providers. One of such additions is the feature of VoIP call recording. Call recording can

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Hybrid VoIP and SIP trunking
Blog
Sam Rozenfeld

Hybrid VoIP: Migration from conventional PBX to VoIP

A hybrid VoIP system can bridge the gap between conventional PBX and VoIP telephony strategies in order to offer a more robust solution for organizations. These systems can facilitate the migration from PBX-based telephony to voice over IP. There are two reasons the transition from PBX to VoIP has been taking such a long time:

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VoIP Fax
Blog
Sam Rozenfeld

Challenges of Faxing in VoIP

Voice-over-IP (VoIP) is a cost-effective and reliable replacement of the public switched telephone network (PSTN). However, companies that switch to VoIP systems often complain that their fax machines or fax software do not work reliably. This is a problem because many businesses still depend on fax communication to continue with their usual workflow. As a

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VoIP Network codec symbols
Blog
Sam Rozenfeld

Beginners Guide to VoIP Audio CODECs

A Voice over Internet Protocol (VoIP) network enables the transmission of voice calls through the Internet or other digital networks. These audio signals have to be encoded into digital data to be transferred over an IP network and vice versa. To make the transmission of audio signals faster, smoother, and improve the overall calling experience,

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