DLS BLOG

Learning Center for Unified Communications Technology
DLS Blog
PBX can make or break your business image
Applications
Sam Rozenfeld

12 ways your PBX configuration can make or break your business image

An auto-attendant is hardly a jaw-dropping technology that will impress your callers, but it is a kind of business card for your enterprise. After all, you only get one chance to make an excellent first impression, and yours may be in the hands of the receptionist. And that is what the Auto-Attendant is: a programmable

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SMS Campaign Registry Through The Lens of SMS Marketing Statistics
Articles
Sam Rozenfeld

SMS Campaign Registry – Consumer Protection or Money Grab?

SMS remains one of the most effective tools for marketing and information dissemination. However, with mobile penetration continuing to grow, users are increasingly exposed to spam SMS campaigns and the abuse of this powerful medium. The recent SMS regulation “initiative” by the major US mobile operators, the (SMS) Campaign Registry, intends to change this. As

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Salesforce and DLS Hosted PBX Softphone
Articles
Sam Rozenfeld

Linking Salesforce with Your DLS VoIP PBX

Salesforce is the number one CRM platform in the world and an excellent way to track customer data. The platform offers native integration with various email clients, including all popular Microsoft Outlook™. Integrated Email is fantastic, but what about the rest of the activities of sale or support functions of your business? Why link Hosted

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STIR/SHAKEN Cartoon
Blog
Sam Rozenfeld

STIR/SHAKEN is Here – Now What?

There’s no denying that the United States is in the grip of a major epidemic of a different kind – robocalls. The TNS Robocall Investigation Report suggests that Americans received 80 billion robocalls in the US in the past year alone. However, less than five percent of the calls came from the top six US

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Keep your unified communications secure
Articles
Sam Rozenfeld

6 Tips to Improve UC Security

The unified communications and collaboration market is booming, and we can only expect the numbers to grow. Businesses are focusing on creating immersive and user-friendly experiences for their staff. As a result, they are investing in the kind of tools that consolidate their communications effectively. Unfortunately, today’s businesses are dealing with a severe influx of

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Caller-Id Spoofing
Blog
Sam Rozenfeld

Is Faking a Caller-ID a Major Faux Pas?

Fake Caller-ID is a longtime favorite technique used by marketing companies. This technique involves using automatic dialers, also known and robocalls, to target and call consumers. It’s pretty common knowledge that this type of marketing isn’t very effective and is, in fact, quite annoying from the consumer’s perspective. That changes when the FCC decided in

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Kari's Law ensures availability of emergency services from MLTS
Articles
Sam Rozenfeld

STAYING COMPLIANT WITH KARI’S LAW AND BAUM’S ACT

The deadline rollout for compliance with Kari’s Law and BAUM’s Act has arrived. Companies and organizations of all industries sizes are now on the hook for massive fines associated with non-compliance with these measures. Follow this guide to learn more about staying compliant with Kari’s Law and Baum’s Act. Understanding Kari’s Law and RAY BAUM’s

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Wireless Backup Connection Diagram
Articles
Sam Rozenfeld

Affordable Internet Backup When You Need It

Have you ever experienced Internet failure? A bad day, right? It’s even worse when your business has a premise-based VoIP system and your customers can’t reach you. These days almost everything relies on the Internet, be it a home-run business, an office, a factory, a restaurant, or a storefront. More than 50% of the population

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Protect your Video Conference from Bombing
Articles
Sam Rozenfeld

How to Protect Your Video Conference from Hackers

Recently, more and more organizations have been transitioning to flexible working conditions for their staff, like permitting work from home or more flexible working hours. However, nobody could have predicted the impact the covid-19 pandemic would have on the way organizations structure their workforce. What was gradually becoming a trend in employee work practices suddenly

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Voice Deployment Project
Articles
Sam Rozenfeld

How to Switch to a New Business Voice Provider

We will likely have to switch from our present voice provider to a new one at one point or the other in our business lives. There are a variety of reasons why this change happens. The reasons range from increased business benefits to cost savings. The process of switching tends to be a very in-depth

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VoIP downside is... Internet
Blog
Sam Rozenfeld

A VoIP Downside That Can’t Be Escaped

As recently as August 30th, 2020, a well-known US carrier CenturyLink took a deep dive exposing some of the downsides of VoIP technology. The cause of their outage is not that important. If you MUST know, it had to do with an error in their BGP protocol, the language that allows Internet peers to talk to each other. What is essential is how THEIR problem impacted the rest of US!

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Lost in call routing tree
Blog
Sam Rozenfeld

Keep Unified Communications from Turning into a Disaster

Unified Communications is a fancy word for a business phone system that integrates multiple communication technologies and methods into a single platform. This is a natural evolution of a system originally designed for voice communications. UC has the capability to ultimately take your communications to the next level and optimize the way your organization interacts.

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