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VoIP Security

Avoiding Call Quality Issues with PBX Systems

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is digitized and carried through your company’s network. This is very similar to the digital data that...
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For Whom the Fraud Tolls

PBX hacking phone froud
Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target phone system’s behavior. Soon they w...
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DLS Hosted PBX 5.0 Release announcement

Dear Valued Client, The DLS hosted PBX services you have been enjoying will soon bring even more value to your business. We continue to look for ways to improve our products and services based on your feedback. Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voice...
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Privacy Concerns, Medical Information Breaches and Choosing a Secure VoIP Provider

When you’re picking an IP telephony provider security needs to sit at the top of your list of concerns, and this is doubly true if you’re going to be signing up for a full remote-hosted networking solution, including any sort of cloud storage. Every organization needs to be extremely concerned about network security, yet organizations in certain fields need to be even more concerned with security ...
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A Grad Student Hacks Cisco’s VoIP Tech! Should We All Freak Out?

One of the main arguments against IP telephony revolves around security. More specifically, there are some people out there concerned that IP telephony isn’t as secure as traditional telephony, and as such it isn’t viable to use in serious organizations, including large business or any group working in a highly competitive industry. This concern sounds legitimate at first, but it really doesn’t pa...
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Useful Tips on IP PBX Security

Hosted VoIP is gradually becoming more widely accepted by many small to medium-sized businesses as an alternative to costly telephony infrastructures.  As PBX systems increase in popularity so do the concerns that surround VoIP security. When your PBX is hosted, these concerns are addressed with the help of your VoIP service provider. If, however, you opt for a premise based solution, you are goin...
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VoIP SPAM as We Know It

VoIP technology has clear advantages over traditional circuit switched telephony. One of the most prominent advantages of Hosted VoIP is its relative affordability as call volume scales up. We call it “price-performance”. Unfortunately ethical and legal business operators are not the only ones to take advantage of this benefit. Accessibility of hosted VoIP resulted in lowering the cost of predicti...
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No more SPIT!

This article is not a roaring plea from baseball fans. No, this article is about SPam over Internet Telephony or as it is often shortened—SPIT. Those annoying, unsolicited messages that clutter your email inbox have an ugly cousin that seeks to bombard your digital phone messaging system with pre-recorded messages and cause much more damage. The problem with SPIT is that if it isn’t controlled it ...
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Hosted PBX Unwrapped: The Challenges of Automatic Voice Recognition

As computer use becomes ubiquitous, it is increasingly desirable to communicate with them in the same way that we communicate with one another: using human speech. Voice or Speech Recognition technology aims to do just this. Personally, I fell in love with the concept of voice recognition ever since I first saw “Star Trek, The New Generation” series. Unfortunately, my first attempt at making a pr...
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Hosted PBX Toll Fraud Attacks: Phreaking

Phreaking (or phone hacking, toll fraud, dial-through fraud) is not new. In the not too distant past it was often a domain of adolescents with modems, phone lines and a PCs looking to make a couple of calls on someone else’s tab to their friends out of state or, sometimes, out of the country. Those call volumes often went unnoticed in the overall vast number of calls on company’s phone bill. Bu...
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