Handsets
Get business phones from $3/mo
Avoid big capital spending. Lease supported phones from DLS, buy them outright, or bring your own.
AI-Powered Business Phone Systems
YOUR AI RECEPTIONIST. REAL PEOPLE WHEN YOU CALL.
DLS Hosted PBX is a cloud business phone system with AI built in. An AI receptionist answers your calls, takes the caller’s details and books appointments. Recorded calls get a transcript, a written summary and sentiment analysis. DLS Communications has built and run its own Hosted PBX from Lake in the Hills, Illinois since 2005, and real DLS engineers answer when you call.
Free 7-day trial. Auto-renewing 3-month terms, no long contracts.
AI Built In
AI-Powered Features in DLS Hosted PBX
AI in DLS Hosted PBX does real work on your calls: it answers them, books appointments, writes up what was said and helps you set the system up. Every AI feature runs inside the same DLS phone system your team already uses.
Meet the DLS AI Receptionist
Watch the AI Agent answer an after-hours call for a veterinary clinic, take the caller’s details and book an appointment. The caller gets an email and a text confirming the booking, and the clinic sees a summary of the call.
AI Receptionist
Answers your calls in a natural conversation, takes the caller's details, books appointments in your calendar, and transfers the call or takes a message.
AI Setup Assistant
Describe what you want in plain words. The assistant proposes the AI agent and call routing, and nothing changes until you approve it.
Call Transcripts, Summaries and Sentiment
Recorded calls get a transcript, a written summary and sentiment analysis, so you know how a call went without listening to all of it.
AI-Assisted 10DLC Registration
Business texting from a local number has to be registered with the carriers (10DLC). An AI assistant drafts your campaign description and sample messages and checks them before they are submitted.
One Platform
Everything Your Team Needs to Communicate
Call
Place enhanced encrypted high-definition voice and video calls over the Internet
Message
Send SMS and MMS messages, exchange documents in a private or group chat
Meet
Schedule web meetings and collaborate via smartphone, tablet or computer
All-in-one
Voice, Video, Fax, Texting, Messaging, Web Meetings in one essential business communications toolkit
AI Call Insights at a Glance
The Desktop Communicator puts each call’s details, recording, AI transcription and sentiment in one pane, so you know how a conversation went without listening to all of it.
Why DLS
Why Businesses Choose DLS Over the National Providers
Hundreds of businesses across Illinois and Wisconsin run their phones on DLS. Most of them left a national provider or an aging office phone system. Here is what they found on this side.
We Build the Platform
DLS has designed and operated its own Hosted PBX since 2005. No licence fees passed through, no waiting on a vendor, and every release is published for you to read.
People Who Know Your System
U.S.-based technical support around the clock, from engineers who can see your configuration rather than read from a script.
Switching Made Painless
We port your numbers, preconfigure the phones, train your staff and keep your old service on until the new one works.
Clear Pricing, Flexible Terms
Published prices, month-to-month or term options and a free 7-day trial. Lease, buy or bring your own phones.
What We Do
Phone and Internet Services for Small Business
Business Phone Service
Empower your business with the latest unified communications features and the geographic independence offered by a hosted Internet phone system.
Web Conferencing
Modern day business environment demands collaboration over great distances with real-time voice and video. DLS Meeting Room meets these demands by allowing users to share screens, documents, whiteboard and meeting notes.
Internet Access
DLS offers secure high-speed broadband access to the Internet over fiber-optic, copper or coaxial medium by balancing cost and service levels.
Hosted NAS
High-end performance for businesses that require an efficient way to centralize data, simplify data management and rapidly scale storage.
Network Consulting
Todays network technology allows for advanced communication options across the country and abroad. Our network consultants make sure your connections are fast, reliable and ensure your confidential data stays that way.
Datacenter Colocation
DLS data centers offer the perfect environment for your IT infrastructure; from a single server, to an entire network.
Overview
Communicate Better
Business meetings happen on a moment’s notice. Your team needs tools that let them reach anyone they need, whenever and however they need. See how DLS brings calling, messaging and meetings together.
Questions
VoIP FAQs
Yes. The DLS AI Agent is an AI receptionist built into DLS Hosted PBX and DLS Virtual PBX. It answers calls in a natural conversation, takes the caller’s details, answers questions from your business information, books appointments, and transfers the call or takes a message. Learn about the AI Agent.
DLS Hosted PBX includes an AI receptionist, an AI Setup Assistant that configures the agent and call routing from a plain description, AI call transcripts, summaries and sentiment analysis, and AI-assisted 10DLC campaign registration for business texting. See all AI features.
An Internet phone works like a regular landline phone but it is connected over the Internet via the Voice over Internet Protocol (VoIP) system. The VoIP system, in turn, is connected to the Internet and to the public switched telephone network (PSTN) and it transmits the data to another phone connected to a VoIP system or to the phone connected to PSTN anywhere in the world.
Internet phone service (also computer phone service or VoIP service) is a telephone service that allows you to place and receive voice and video phone calls through the Internet.
The best phone system for your business is probably the with the following characteristics:
- Is reliable.
- Has flexibility to let you from within or outside your office whenever needed.
- Helps facilitate efficient communications with your customers by providing access to
- SMS
- Chat
- Voicemail
- Integrates with your business software.
- Provides analytical information your business needs to continually improve its communications, both with customers and internally.
- Allows you to see the value for the money you spend and scales up and/or down with your business.
- Uses equipment that does not lock you in proprietary hardware.
- Provides and supports a competitive edge for your business.
Internet Service Providers (ISPs), do not technically “get internet” from anywhere. ISPs are a part of a chain where they buy their bandwidth capacity that lets them offer you an internet connection.
Tier 1 carriers are at the top. They do not need to buy bandwidth from anyone because they operate the coast-to-coast fiber or cable wherever you connect to the internet from.
Tier 2 carriers operate in particular regions. They buy bandwidth capacity from Tier 1 carriers and have big fibers and routers that physically connect to each other.
Individual Tier 3 carriers, or the “last mile” carriers, are your ISPs. They buy bandwidth from Tier 2 carriers, and you buy your bandwidth capacity from them to access the internet.
Yes. By having your voice service provider supply you with an Internet connection to your business location(s) you reduce the time it takes for voice to travel between your phone and your voice provider’s system. This ensures good call quality and reduces the number of factors that could adversely impact the reliability of your voice service.
If you have a VoIP system in place, you can connect your home IP phone to a DSL or cable router similar to how you connect it to a regular landline outlet either wirelessly or through a network cable. Your phone is not really a phone – it is a computer that looks like a phone.
Phone and Internet Services for business are core services offered by the DLS. We have been offering commercial VoIP phone service since 2004.
Customers
Hear What Our Customers Have to Say
Thank you for the amazing service and support you’ve provided us over the past 6 years. It is a pleasure to be working with you and the team at DLS. The support staff are very professional and knowledgeable and you have always been extremely responsive to my never-ending requests. Send my best wishes to everyone at DLS in this upcoming year. "
Bob Zender
CEO
The DLS team has always been a great pleasure to work with. They are always eager to help me with any situation that.I have. I coudn't be happier with the way Gerry Vales handles our account. I can count on him for anything, and he makes me feel like satisfying our every need is his top priority,
Lance Seanans
CEO
The DLS Hosted PBX has helped transform how our business operates and has improved our organization's efficiency. Its powerful features and ease of use have allowed us to do tings we never thought of before; all while improving our customer communications.
Steve Duitsman
State Farm Agent
DLS has been an integral partner to meet our clients hosting needs. All of our servers have been co-located in DLS facilities for nearly 20 years and I would recommend entrusting them for your needs as well.
Simeon Sneor
Owner
DLS's click to dial web to phone system helped us greatly, improved our logistics, dispatchers ability to react to loads, contact shippers and freight forwarders with a click of a button. DLS developed this plugin on our request and it proved to be very helpful to our trucking business.
Artem Stegailo
Owner and CEO
Ready to Talk to a Real Person?
Call 847-854-4799, book a demo or ask for a quote. A DLS engineer answers, not a call center.