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Virtual PBX

Overview

Feature Rich Modern Communications for Small Business

Customer Experience-i

DLS Virtual PBX is a subset of the DLS Hosted PBX. Powered by the same operating platform our virtual PBX service is designed to offer a majority of the hosted PBX features at a price small business can afford.

We deliver most advanced features and capabilities in the industry empowering businesses to improve customer responsiveness. Advanced features such as  Auto Attendant and ACD (Automatic Call Distributor) come standard.

DLS offers latest call center management tools, from recording and monitoring live calls to generating visual call reports from the web.

Features

Service

  • Protocol: SIP
  • Audio Codecs: G.722, G.729, G.711, OPUS, SPEEX
  • Video Codecs: H.263, H.264
  • Fax over IP: T.38

Traditional Phone Features

  • Caller ID Number
  • Caller ID Name
  • Caller ID Block (*67)
  • Caller ID Block (permanent)
  • Call Waiting + Caller ID
  • 911 Emergency Calling (Nomadic)
  • Call Transfer
  • Distinctive Ringing
  • Return Call (*69)
  • Three-Way Calling
  • Do Not Disturb

Management Controls

  • LDAP Authentication and Integration
  • Web Interface Management
  • Detail & Summary Phone Usage Reports
  • Known Monthly Costs
  • Phone Management Access
  • Granular User Interface Permissions
  • Users Manage Own Phone Settings
  • Immediate Scalability Up or Down
  • Call Monitoring
  • Operator Panels

Voicemail

  • Voicemail
  • Voicemail Notification to Email
  • Voicemail Notification to Cell
  • Remote Voicemail Access
  • Individual Custom Greeting
  • Text Only Voicemail Notification
  • Video Voicemail

Call Routing

  • Advanced Follow Me Services
  • Call Forwarding
  • Service Classes
  • Internal/External Transfer
  • Hunt Group Support

Next Generation Features

  • Voicemail to Email
  • SMS (Short Message Service)
  • Audio/Video Conference Bridge with Web Conferencing (DLS Meeting Room)
  • Email to Fax, Fax to Email
  • Call Recording Inbound/Outbound
  • Recorded Call and Voicemail Human Transcription
  • Browser Plugin for Click-to-Dial
  • Global Directory with Click-to-Dial
  • Integration with SalesForce
  • Personal Directory with Click-to-Dial
  • Integrated XMPP/Jabber Chat Service
  • Shared Extensions/Hoteling
  • Softphone Compatible
  • Outlook Integration
  • Mirrored Extensions
  • Video Calling
  • Streaming Music On Hold Via Shoutcast/Icecast
  • Integrated Weather Reporting via NOAA
  • Secure Provisioning

Answering

  • Automated Custom Tree
  • Fully Customizable Greetings
  • Selective Call Routing
  • Selective Call Forwarding to Follow Me Feature
  • Follow Me Services
  • Call Parking
  • Intercom Paging
  • DID Support
  • Notification to Cell Phone
  • Remote Voicemail Access
  • Individual Custom Greeting
  • Receptionists Interface Software
  • Busy Line Feature (BLF)
  • Pattern-based Call Blocking
  • Remote Call Pickup

Call Center

  • Call Prioritization
  • Skill Level Based Routing
  • Fully Customizable Greetings
  • Agent Control of Status
  • Screening Monitoring
  • On Hold Time
  • Voicemail Opt out of Queue
  • Virtual Call Center Capabilities

Pricing

Commitment

Term Seat Pricing
Month-to-Month $35 / month
12 Months $30 / month
24 Months $28 / month
36 Months $25 / month

Additional Features
Unlimited Inbound/Outbound Nationwide Calling Included
Local Phone Number $5/month
Toll-Free Phone Number $5/month + $0.028/minute
Fax Phone Number $2/month
Phone Handsets Buy or Lease
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