Technical and Billing Support
At DLS Communications, we place a high priority on client happiness. We go above and beyond to make sure that our customers are completely satisfied with both our product and customer service. For technical and invoicing help, we provide a separate DLS client services phone number for our customers to use.
Our technical and billing support hotline is run by devoted and welcoming specialists who will make sure you receive a good response to any question. When you use our services for your organization, we make certain that you receive dependable services.
Our Commitment to Quality Support
Every DLS Communications support engineer works to these five commitments:
- We will train our staff to be competent and intelligent support engineers and technicians
- We will support you in a manner that affords the necessary time to identify the problem and provide a permanent solution or workaround
- We will work closely with the DLS software development team and facilitate all bug reports and feature requests so that they can be dealt with quickly and efficiently
- We will accept responsibility and won’t make excuses
- We will train our support team to always remember that they represent the company and that each customer communication as a measure of our commitment to our customers
Hosted PBX Manual and Reference Guide
DLS Hosted PBX users and administrators can log in to their hosted PBX management interface to access a complete product manual with detailed guides to Hosted PBX system configuration. This guide contains answers to most questions.
About Hosted PBX Technology
How the DLS Hosted PBX platform works.
VoIP Technology Resources
Background reading on business VoIP.
Release Notes
What changed in each DLS Hosted PBX release.
Product Roadmap
Where the platform is heading next.
Handset Compatibility
Supported phones and their manuals.
Hosted PBX FAQ
Answers to common questions about DLS Hosted PBX.
DLS Hosted PBX Service Requirements
What your network needs for clear, reliable Hosted PBX calls. Each document opens as a PDF.
Open a Trouble Ticket
To open a support ticket online, please describe your problem or question below. Once a ticket has been opened, it will be assigned to the appropriate DLS representative within 2 hours. For emergency support or to open a ticket by phone, please call (847) 854-4799 and press the appropriate option for the department related to your issue.
Prior to opening a ticket, please review our recent updates to ensure that your problem is not a large-scale issue that we are already working to resolve.
Note: If you have already opened a ticket on your issue and wish to inquire about its status, update it, or close it, please do not use this form as it will create a new ticket on the same issue. Instead, call DLS at (847) 854-4799 and have your ticket number available.