Policies of DLS Internet Services

This roadmap is designed for IT planners, Value Added Resellers and others who are considering DLS Hosted PBX Service as means for business communications. It outlines the services presently available and planned through the end of the year 2018, beginning of 2019. This roadmap is an overview of features used by our development team for planning purposes. This information should not be construed as a guarantee or contract that a particular feature will be added to a particular release of the DLS Hosted PBX service or that such a release will occur on the date indicated.


DLS Hosted PBX is a cloud-based Unified Communication service developed for general business operations and call centers. The service is positioned to offer maximum price-performance benefit in a maturing hosted business VoIP marketplace. Our development objectives are to keep DLS Hosted PBX:
  • Feature Rich
  • Integrated with common business applications
  • Adaptable through application integration capabilities
  • Cost Effective to both: end users and Value Added Resellers
  • Evolutionary
DLS Hosted PBX service has been in development since 2004. In the March of 2011, DLS announced the 3.2 release of the DLS Hosted PBX Service. Standard service tiers include target clients with needs ranging up to 500 handsets. DLS Hosted PBX Software development model employs following release management labels:
  • Code Branches for major Hosted PBX Service releases requiring service engine changes (version increments should be X.0.0)
  • New Feature Additions within the same service engine (version increments 1.X.0)
  • Labels for bug fixes and patches in the current release (version increments should be 1.0.X)

Product Roadmap Priorities for 2020

  • Release Hosted PBX 5.5 in 2020 calendar year
  1. Integrate with PBX with the Cloud Softphone for mobile IOS and Android with integrated Video, SMS, MMS support.
  2. Replace XMPP chat with Rocket Chat.
  3. Improve operator panels by adding attended transfer feature and global and personal contacts.
  4. Bug fixes.
  • Overhaul and Simplify Management Interface
  • Upgrade underlying Hosted PBX service engine
  • Upgrade chat server capabilities to introduce message archival and file exchange
  • Add automatic provisioning of modern phones
  • Implement white-labeled soft phone client
DLS Hosted PBX version 5.4 – Released June 15th, 2018 Training Video: Feature Enhancements:
  • Call Parking
    • Added the ability to override music on hold on a per-parking lot basis.
  • Call Recordings
    • Added a field to filter call recordings by user groups.
  • Call Routing
    • Added the ability for the ‘Dial Outbound’ step to dial out using the matched extension pattern.
    • Added the ability for the ‘Dial Outbound’ step to automatically determine a suitable caller ID to use.
    • Added the ability for the ‘Dial Outbound’ step to use an anonymous caller ID.
    • Added the ability for the ‘Dial Outbound’ step to strip digits from the beginning or end of a matched extension pattern.
    • Added the ability for the ‘Dial Outbound’ step to optionally preserve the inbound caller ID when possible.
    • Added a new ‘Set Outbound Caller ID’ step that sets the outbound caller ID for the next ‘Dial Outbound’ step that utilizes automatic caller ID determination.
    • Added a new ‘Set Calling User’s Preference’ routing step that can configure the outbound caller ID of the user that placed the call.
  • Chat
    • Jabber chat server stability has been improved.
  • Fax
    • Added the option to strip signatures from emails prior to sending a fax.
    • Added support for fax cover letter templates.
  • Handsets
    • Added provisioning support for the Cisco SPA8000.
    • Added a Cisco SPA provisioning URL generation tool to the System → Devices page to ease provisioning of those devices.
    • Added BLF keys to track queue agent status.
    • Added provisioning support for the Yealink SIP-T42S.
  • Operator Panels
    • Added LDAP integration into the operator panels.
  • Printers
    • Added the ability to link the PBX with Google Cloud Print printers.
    • Added the ability to schedule reports to printers.
    • Added the ability to have inbound and outbound faxes print to a printer.
    • Added the option to send fax delivery confirmations to a printer.
    • Added printer reporting, allowing users to view information about past print jobs.
    • API support for printers has been added. Developers can now view registered printers and pending jobs, as well as schedule new jobs through the API.
    • Added the ability to export reports to a printer.
  • Reporting
    • Added the ability to export reports to additional file formats, such as PDF and Excel spreadsheet.
    • Added the ability to share reports via email.
  • Short Message Service (SMS)
    • Added the option to strip signatures from emails prior to sending text messages.
    • Text messages will now be forwarded to mirror devices.
    • Text message email notifications will now include a link view the conversation in a browser.
    • Contacts are now mapped to the recipient list in Apps → SMS.
    • New contacts can be added in Apps → SMS by assigning a name to a recipient.
    • The ‘message_id’ field will now be returned in the API result set following a successful text message.
    • SMS queries through the API can now be filtered by individual SMS CDR IDs or a range of SMS CDR IDs.
    • The maximum results that can be returned from an SMS query through the API has been increased to 1000.
    • Toll-free numbers can now be enabled for SMS.
  • Softphone
    • Added provisioning support for Bria 5.
  • White Labeling
    • Added the ability to customize SMS and fax domains.
    • Added options to white label company information, such as company name, address, support email address, support phone number, etc.
    • Emails sent by the PBX are now in a standardized HTML format. The email header logo and certain information in the footer can be white labeled.
    • Emails sent by the PBX now include both a ‘view in browser’ link as well as an unsubscribe link. Email subscriptions can be managed at Support → Manage Email Subscriptions in the navigation menu.
    • All white label settings, except for handset logos, are now centralized into a single page for ease of configuration.
    • Tenants can now configure a small subset of white label settings, such as their domain. Previously all white label settings applied on a global basis. Per-tenant white label settings overriding can be toggled in a manner similar to that in System → Features.
    • User license count text in Users → Preferences can now be optionally hidden for non-default tenants.
Release Notes for Prior Versions