How Can You Best Implement PBX Automation?
While your clients may not love automated systems, an auto attendant program represents a viable option to ensure the smoothest possible call flow at all times. With an eye towards simplicity, your phone system will connect your clients with your staff as seamlessly and painlessly as possible.
Hosted PBX Unwrapped Series: Challenges of Automatic Voice Recognition
Voice Recognition technology deals with significant challenges and its uses in today’s business phone systems interactive applications is somewhat limited. Because of this it is also named a primary source of frustration by many clients. Nevertheless, in its current form, it can still be beneficial in a number of Interactive Voice Response uses where security and speakerphone detection issues can be mitigated.