Author: Sam Rozenfeld

Is Video Calling Worthless?

Polycom VVX 500 video call
With the rise of new media communications, such as Skype, WhatsApp, and myriad other applications, it makes sense to wonder if video calling is worthwhile for your business. You can run a business using traditional phones. Most of the time, that’s the way it goes. In the 21st century, however, the way we communicate has evolved. Making video calls is an effective and efficient internal communic...
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Things We Would Rather Do Over the Phone

Cat on the phone (very angry)
We are all used to the ease of ordering things online, tapping our way into a purchase. For many people, it’s less common to pick up the phone to purchase something. Of course, that doesn’t mean that it doesn’t happen. It does, and here are a few examples of things that you can only buy over the phone — and why you need a reliable phone system for your own business! Ordering from Small Companies ...
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Business Phone Systems: the boring subject

Polycom VVX400 integrates with most SIP-based business phone systems
Business phone systems aren’t the most exciting topic at the dinner table. But saving your business might be. A business phone system can make or break a business in the internet age. A successful business has open lines of communication internally and externally. At the very least, you need to connect with clients. Employees, of course, need to coordinate their efforts. Executives must stay in...
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6 Things the Media Hasn’t Told You About VoIP

Things you don't know about VoIP
Voice Over Internet Protocol, or VoIP, is popular in the world of tech and communications. It’s perhaps less thrilling to the general public. If you haven’t heard much about VoIP, that’s not because it’s not worth talking about. VoIP is well worth the conversation, especially when you are trying to find ways to streamline your business and improve productivity. VoIP allows for phone service ove...
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DLS Hosted PBX 5.4 Product Release Announcement

Today we are pleased to announce version 5.4 of the DLS Hosted PBX software. This release includes numerous feature improvements and bug fixes. Among some of the notable improvements: major overhaul of white labeling, call center functionality, added support for Google cloud printing, improvements to SMS, LDAP support to the operator panels, provisioning support for new handsets and more... You ca...
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VoIP Isn’t Cheaper

Business decision makers who opt to switch to newer technology often think  that continued innovation means technology is getting more reliable and less expensive. In the case of VoIP technology though, the benefits aren’t as straightforward. The advantage with VoIP isn’t that it’s necessarily cheaper or more reliable. VoIP is more flexible and adaptable to changing business needs. It allows easy ...
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DLS releases Hosted PBX 5.3

DLS proudly presents the release of our Hosted PBX version 5.3. As always, the features that have been added come directly from our customers requests. We understand that our clients have needs and do our best to fulfill them. The goal is to continue enriching and improving our product while keeping the price affordable. To ensure quality, we run all features through BETA testing for several weeks...
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Google’s Android OS Brings Apps and Features to PBX Handsets

Google has been leading the way for decades in technology with their operating system (OS) and has recently begun quietly bridging the feature gap with office phones. From their initial launch of Andromeda as an integrated OS in 2007 to their current launch of the smart phone, Pixel, Google’s eye for human use factors are now driving advanced capabilities for business. Competitors like Apple have...
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SMS a Vital Tool for Customer Service

Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text messa...
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Communications and Marketing Specialist

Job Summary: The Communication and Marketing (C&M) is a part time non- exempt position working approximately 16-20 hours per week. The scheduled work hours are flexible. Due to the nature of recreational work, evening, weekend, and holiday hours are to be expected. The C&M Specialist is responsible for managing the public relations, public information, marketing plan/strategies, website a...
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