Author: Sam Rozenfeld

How VoIP Makes Call Recording Easier – Use Cases of VoIP Call Recording

VoIP Call Recording
VoIP (voice over IP) systems have become a mainstream part of nearly every business. These phone systems are essential for making businesses profitable and efficient. However, as VoIP phone systems become more common, companies seek additional functionalities from their service providers. One of such additions is the feature of VoIP call recording. Call recording can help businesses improve the...
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Hybrid VoIP: Migration from conventional PBX to VoIP

Hybrid VoIP and SIP trunking
A hybrid VoIP system can bridge the gap between conventional PBX and VoIP telephony strategies in order to offer a more robust solution for organizations. These systems can facilitate the migration from PBX-based telephony to voice over IP. There are two reasons the transition from PBX to VoIP has been taking such a long time: The first issue is the trust earned by an analog and time-division m...
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Challenges of Faxing in VoIP

VoIP Fax
Voice-over-IP (VoIP) is a cost-effective and reliable replacement of the public switched telephone network (PSTN). However, companies that switch to VoIP systems often complain that their fax machines or fax software do not work reliably. This is a problem because many businesses still depend on fax communication to continue with their usual workflow. As a result, it remains a potential obs...
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Beginners Guide to VoIP Audio CODECs

VoIP Network codec symbols
A Voice over Internet Protocol (VoIP) network enables the transmission of voice calls through the Internet or other digital networks. These audio signals have to be encoded into digital data to be transferred over an IP network and vice versa. To make the transmission of audio signals faster, smoother, and improve the overall calling experience, VoIP systems have to compress digital data. T...
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VoIP Network Security – How Can You Strengthen VoIP?

VoIP security
Voice over IP (VoIP) has come a long way from where it had started. It no longer has the same performance and availability issues it used to have in the beginning. In fact, many high-speed networks now integrate quality-of-service (QoS) technology to mitigate previous problems. However, some critics are quick to raise questions about the security of VoIP networks. Although securing VoIP is mana...
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TCP vs UDP in VoIP

Reliability of TCP vs the Speed of UDP in voice over IP applications
TCP vs UDP – Which Protocol Is the Best for VoIP? TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are among the most widely used protocols for data traversal across the Internet. These transport protocols govern how devices establish connections, how they exchange data, and how reliable the connection will be. Both of these protocols are important components of networking, an...
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VoIP Best Practices: STUN Implementation in VoIP Environment

STUN response and request scenario image
The STUN (Simple Traversal of UDP over NAT) protocol is a standardized set of methods designed to help UDP packets make it across NAT devices safe and sound. Naturally, one of its key applications is to resolve connection issues in a SIP-based VoIP environment. As we all know, the Network Addressing Protocol (NAT) is a technology that ensures secure communication over the internet and efficient u...
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Updated DLS Click2Dial Chrome extension optimized for trucking

We are excited to announce release of our newly updated click to dial extension. Our developers optimized this extension to work with popular logistical websites: truckstop.com and power.dat.com. The extension is free and is available on Google Chrome store. It features two modes: using a local SoftPhone dialer application or a PBX extension linked to any phone(s).Here is how new click2dial works:...
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