Articles

TCP vs UDP in VoIP

Reliability of TCP vs the Speed of UDP in voice over IP applications
TCP vs UDP – Which Protocol Is the Best for VoIP? TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are among the most widely used protocols for data traversal across the Internet. These transport protocols govern how devices establish connections, how they exchange data, and how reliable the connection will be. Both of these protocols are important components of networking, an...
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VoIP Best Practices: STUN Implementation in VoIP Environment

STUN response and request scenario image
The STUN (Simple Traversal of UDP over NAT) protocol is a standardized set of methods designed to help UDP packets make it across NAT devices safe and sound. Naturally, one of its key applications is to resolve connection issues in a SIP-based VoIP environment. As we all know, the Network Addressing Protocol (NAT) is a technology that ensures secure communication over the internet and efficient u...
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How to Buy Business Phone System

Choosing VoIP provider for your business
Modern businesses and organizations stand or fall on their communications. Being reachable is essential.  Effective communication, however, can be an issue for older organizations with outdated phone systems. How do we make an intelligent buying decision when it comes to communication system? This article is intended as guidance on how to buy a business phone system. Step 1: Assessment Let's ...
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Is Video Calling Worthless?

Polycom VVX 500 video call
With the rise of new media communications, such as Skype, WhatsApp, and myriad other applications, it makes sense to wonder if video calling is worthwhile for your business. You can run a business using traditional phones. Most of the time, that’s the way it goes. In the 21st century, however, the way we communicate has evolved. Making video calls is an effective and efficient internal communic...
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Things We Would Rather Do Over the Phone

Cat on the phone (very angry)
We are all used to the ease of ordering things online, tapping our way into a purchase. For many people, it’s less common to pick up the phone to purchase something. Of course, that doesn’t mean that it doesn’t happen. It does, and here are a few examples of things that you can only buy over the phone — and why you need a reliable phone system for your own business! Ordering from Small Companies ...
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Business Phone Systems: the boring subject

Polycom VVX400 integrates with most SIP-based business phone systems
Business phone systems aren’t the most exciting topic at the dinner table. But saving your business might be. A business phone system can make or break a business in the internet age. A successful business has open lines of communication internally and externally. At the very least, you need to connect with clients. Employees, of course, need to coordinate their efforts. Executives must stay in...
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How to Make Your VoIP Deployment Hassle-Free

How to Make Your VoIP Deployment Hassle-Free  Migrating from a traditional telephone setup to voice over IP (VoIP) is well worth the effort. If, however, you find yourself up to your elbows in challenges and hassles, that may not seem very reassuring. It’s entirely possible to make your VoIP deployment hassle-free if you make the right choices and take the right steps. The result is affordable...
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Are You Getting Your Money’s Worth?

Here’s something that bugs me. With the advent of web applications, SaaS, and cloud computing in general, we were promised a new age of unprecedented connectivity and efficiency. Businesses and their employees could now connect to their essential services from anywhere they were, on any device. New features could roll out on a continual basis, without the need for physical upgrades, meaning custom...
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Redundancy and Reliability are not the One and the Same

It’s been long ingrained in engineering, particularly in networking, that redundancy is key to high availability and reliability. In today’s world, however, increasingly more complex systems may sometimes have the opposite effect. Over-engineered networks with multiple redundant layers that are intended to reduce instances of network failure have shown to reduce overall reliability by becoming mor...
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The Critical Nature of Your Online Reputation

Chart of inbound marketing channels
(Featured in the National Association of Legal Professionals publication, "The Docket Magazine.") Internet reviews and rating sites have empowered consumers with the final say in how successful a professional can expect to be, regardless of their actual professional acumen. This is why managing your online presence is so vital to a firm’s ability to attract and retain clients. Accessibility ...
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