Softphones: A Viable Option?

Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic … Read more

DLS Hosted PBX Offers Human Call Transcription Service

Many professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts… Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many aspects of transcriptionists’ jobs, that are anything but mundane, and … Read more

DLS Hosted PBX Fax Service: Signing and Notarizing Faxes Without Printing

DLS Hosted PBX Fax-to-Email service directs all the faxes to your email. Faxes are attached to email messages as image files in Adobe PDF format.

You may be accessing your email from a variety of devices be they personal computers, smartphones or tablets. Each of these devices can be used to add signatures to PDF documents with SignNow. All you need to do is create a free account, upload your document and follow a set of straightforward, easy-to-understand directions. SignNow offers free applications for iPhone OS and Android Smartphone platforms. Your phone’s touch screen can be used to quickly capture your signature. Alternatively, you can use desktop website www.SignNow.com to produce a signature without capturing it.

A Word About YOUR Call Recording Storage

Call recording storage is not something most providers often speak of. It is considered an inner working of their infrastructure and usually is not visible to the public eye. Yet it is important for YOU to know that your hosted system is provisioned to record and keep all the calls you want it to. One of the great benefits of switching your business telephony over to Hosted VoIP lies in just how easy hosted systems make call recording appear. In a hosted environment you don’t need to worry about hooking up dedicated call recording devices or converting physical audio files to bits and bytes after the fact. Hosted PBX systems let you automatically record and save a copy of every single call running through your organization’s communication channels without giving the process a second thought.

Well, that’s not really true. All those recorded calls must be mixed, encoded and then need to go somewhere. If your hosted VoIP service provider’s storage systems aren’t robust enough or you will never get to take advantage of the full benefits offered by persistent call recording. After all, the great benefit of persistent call recording lies within the ability to pull up calls made years ago with little more than the click of your mouse. And you can’t do that if you only have enough storage to hold on to calls made within the last six months.

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Disruptive Nature of Automated Transcription and Call Indexing

In the past I wrote about the enormous complexities facing developers of speech recognition algorithms. These complexities are what keep seemingly promising new technology from reaching us. However, if history taught us anything, it’s that we, humans, are a creative and a relentless bunch and that sooner or later these technical challenges will be succumb to our ingenuity.

Over the last decade we’ve seen a number of incredible advances in the field of VoIP services and phone systems. From integrated video conferencing technologies to precisely calibrated self-learning algorithms for automated outbound calling and inbound reception, many businesses telephony services bear little more than a passing resemblance to their predecessors from the 20th century- and that’s a good thing!

Yet, as impressive as these improvements have been over the last 5-10 years, they are nothing compared to the advances we expect to see in coming years.

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Android As Your Desk Phone

Android gained huge popularity with smartphone manufacturers, so it should come as no surprise that the desk phones featuring Android operating platform would start appearing. Lots of companies have been rumored to be working on Android tablets this year in the wake of the iPad 3 launch. What we haven’t heard much of until now is an Android-based desktop handset. Some have recently begun working on Android-powered desk phones.

Why put Android on a desk ? For one: plenty of apps, including visual voicemail, calendars, SMS, and email. Android-based technology offers you the first phone that gets smarter over time instead of obsolete. The other reason is that Google has broad plans for Android. In May of 2011 as it was shipping its new 3.1 version of Android at the company’s annual developer’s conference, Google announced that the next release of its operating system will offer features that would make it more suitable for use on a a big-screen, multi-touch desktop computer. And this, my friends, could have far reaching consequences for Apple and even Microsoft.

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