A Word About YOUR Call Recording Storage

Call recording storage is not something most providers often speak of. It is considered an inner working of their infrastructure and usually is not visible to the public eye. Yet it is important for YOU to know that your hosted system is provisioned to record and keep all the calls you want it to. One of the great benefits of switching your business telephony over to Hosted VoIP lies in just how easy hosted systems make call recording appear. In a hosted environment you don’t need to worry about hooking up dedicated call recording devices or converting physical audio files to bits and bytes after the fact. Hosted PBX systems let you automatically record and save a copy of every single call running through your organization’s communication channels without giving the process a second thought.

Well, that’s not really true. All those recorded calls must be mixed, encoded and then need to go somewhere. If your hosted VoIP service provider’s storage systems aren’t robust enough or you will never get to take advantage of the full benefits offered by persistent call recording. After all, the great benefit of persistent call recording lies within the ability to pull up calls made years ago with little more than the click of your mouse. And you can’t do that if you only have enough storage to hold on to calls made within the last six months.

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