DLS Hosted PBX Update – July 29, 2025
As of 10:44 P.M. Central, all Hosted PBX systems on version 6.0 have been updated from v6.0.57 to v6.0.58. PBXs running version 5.7 remain on v5.7.89 with no changes this week. There were no updates to the Desktop Communicator, though improvements are coming soon. 🌟 Overview This week’s release brings thoughtful fixes and forward-looking improvements. … Read more
Disruptive Nature of Automated Transcription and Call Indexing
Automated Transcription Service is one advanced feature that many PBX users anticipate to arrive at some point in the future. Such service would open doors to some interesting and perhaps the most controversial options available to PBX owners today: when a phone system integrates this service it could automatically produce a text transcription of every single inbound and outbound phone call moving through your system, store it in a database and provide search and reporting capability a-la Google. For example, one could run a query and search all calls pertaining to a specific subject matter based on search criteria. Wow, that sounds a bit spooky!
Automated Transcription? Be Careful What You Wish For!
the problems with Google Voice is due to the fact that even clearly enunciated speech is incredibly complex and the complexity of transcribing speech increases exponentially when you introduce background noise or multiple speakers on the same call. In fact the only truly accurate form of transcription on the market remains human transcription