Automated Transcription? Be Careful What You Wish For!
the problems with Google Voice is due to the fact that even clearly enunciated speech is incredibly complex and the complexity of transcribing speech increases exponentially when you introduce background noise or multiple speakers on the same call. In fact the only truly accurate form of transcription on the market remains human transcription
Hosted PBX Unwrapped Series: Challenges of Automatic Voice Recognition
Voice Recognition technology deals with significant challenges and its uses in today’s business phone systems interactive applications is somewhat limited. Because of this it is also named a primary source of frustration by many clients. Nevertheless, in its current form, it can still be beneficial in a number of Interactive Voice Response uses where security and speakerphone detection issues can be mitigated.