5 Phone System Features that Streamline our Business

Predictive Dialers

The more robust and effective your phone system is the more it will streamline business operations. This will cut down on wasted time and resources. Look for features like these to streamline and improve your business and your bottom line. Call Recording Call recording allows people to record and store inbound or outbound calls. It’s … Read more

Do Customers Care About Phone Systems?

It’s easy to think about your organization’s phone system as a purely internal affair, something that impacts your own employees and doesn’t really touch anyone else.

This just isn’t the case. While it’s certainly important to take your organization’s internal operations into consideration when adopting a new communication system, it’s a bad idea to ignore the ways your organization’s communication systems impact everyone else you handle during your day-to-day operations.

Even though these external individuals and the impact of your telecom system on them may not be right in front of your face (the way your employees are), when it comes down to it your organization’s long-term success depends a lot more on having effective telephony systems than you’d likely guess.

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How Can You Best Implement PBX Automation?

PBX Phone System AutoAttendant Offers Many Options

Introducing automation to your organization’s phone system will either be one of the wisest decisions you’ve ever made, or a potential debacle, depending on how well you implement the following best practices.

Get Everyone Involved

Even though it’s tempting to program auto attendant, routing tree and the flow of your callcenter without soliciting input from the rest of your organization, doing so can potentially alienate your employees and prevent you from reaping the benefits of their unique perspectives and insights. No one understands your customer’s desires and the inner workings of your current phone system better than your ground-level employees, and without their input you will never create the best possible organizational system for your organization’s new telephony experience.

Gather information and opinions from your organization’s decision makers, from your sales & marketing staff, and from those employees who actually man your phone lines day-in and day-out. It’s also wise to consult your telephony solutions supplier too, as those professionals understand the nuts-and-bolts of what has worked, and what hasn’t, for many of their past clients.

How you automate your phone systems needs to reflect the big picture of your organization, it’s branding and its core message, but it’s also a practical technological system your employees will utilize every day- so make sure they have a say regarding how it works.

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