Are You Getting Your Money’s Worth?

Money Case

DLS hosted PBX is effectively a SaaS and we find the same issue cropping up there. Since the product was released we’ve been pushing at least one major update and countless smaller ones, and yet when we visit with clients we find that they aren’t using many new features we built for them. This makes me sad because it’s a really great product and no one’s taking the time to learn what it can do now.

Avoiding Call Quality Issues with PBX Systems

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is … Read more

Common PBX Terms to Know

The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter – Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and … Read more

Service Matters

Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together … Read more

Softphones: A Viable Option?

Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic … Read more

Legal Firms can get more from VoIP systems

Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communications tools they use every day. Key features are often overlooked and sometimes making the time commitment for training isn’t seen as important as it should be.

Read moreLegal Firms can get more from VoIP systems