General

Companion Animal Growing Pains

Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility staff met regular...
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Softphones: A Viable Option?

Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic representation of a conventional tele...
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Building a Strategic Technology Plan Part 1

Growing pains are a natural part of a successful business. This milestone is often marked by a need for a larger space, more employees and, invariably, better technology to support it all. Part of this success comes from executing on a sound business plan developed in the early stages.  Revisiting this practice not only helps continue the growth pattern, but can save your business exponentially in...
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Building a Strategic Technology Plan Part 2

continued from part 1. Sound Infrastructure Choices Look for long term solutions with broad compatibility when choosing a software solutions. Generally, open source platforms are easier for other vendors to integrate their add-on solutions with and help keep costs lower. Consider that today your company may only need an accounting program with payroll software, but tomorrow, you will need to add ...
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Winning Campaigns with Hosted PBX

polical campaigns and hosted PBX platforms
Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge and tactical as modern warfare and that mean...
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Call Routing Rescue for Business

Hold Message Hell cartoon
Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you're trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy tone or endless ringing without an answer is much worse. Customers rightfully...
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How Can Voicemail Hurt You?

Voicemail risk
Perception is everything. You may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you're busy doesn't mean you shouldn't take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi there! You've reached the desk of Joan Smith. I'm away from my desk or on another call a...
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For Whom the Fraud Tolls

PBX hacking phone froud
Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target phone system’s behavior. Soon they w...
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DLS Hosted PBX 5.1 is released

We are excited to announce to present and future clients of DLS Internet Services the release of previously announced DLS Hosted PBX 5.1. This release brings a number of new features requested by our clients. You may find complete list of changes in the DLS Hosted PBX 5.1 release notes. As always, much thought was put to increase overall value of our service without increase in the cost. Our goal...
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Legal Firms can get more from VoIP systems

Modern VoIP systems are powerful communications tools. They help streamline workflows, improve client satisfaction and curb costs. In order to capitalize on the initial VoIP investment and get the most value possible, you must know your voip systems capabilities and understand how to use its tools properly. Most professionals focus keenly on their field with little or no thought about communicatio...
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