AI-Powered Phone System for Business
DLS Hosted PBX is a cloud business phone system with AI built in. An AI receptionist answers and books calls, an AI assistant sets it up from a plain description, recorded calls and voicemails are transcribed and summarized, call sentiment is scored, greetings are spoken in a natural AI voice, and 10DLC texting campaign registrations are drafted and checked by AI.
What AI Features Does DLS Hosted PBX Include?
Every AI feature runs inside the same DLS Hosted PBX your team already uses, with the same logins, permissions and portal. Pick a feature to read more.
AI Receptionist
Answers calls in a natural conversation, takes details, books appointments, and transfers or takes a message.
AI Setup Assistant
Builds your AI agent and call routing from a plain description. You approve every change.
Call Transcripts and Summaries
Recorded calls become a searchable transcript, a written summary and the key details from the call.
Call Sentiment
Each transcribed call gets a sentiment rating with the reason, and you can filter calls by sentiment.
Voicemail Transcription
Read voicemail instead of listening to it, and search voicemail by what the caller said.
AI Voice Greetings
Type the text of a greeting or menu prompt and have it spoken in a natural AI voice.
AI-Assisted 10DLC Registration
An AI assistant drafts and checks your 10DLC business texting campaign before it goes to the carriers.
You Stay in Control
AI proposes and does the routine work. Your rules, your approvals and your permissions decide what happens.
Ready for White-Label
DLS partners can offer the AI features under their own brand, with no DLS branding in speech, email or texts.
AI Receptionist That Answers and Books Calls
The DLS AI Agent is an AI receptionist that sits in your call routing: on your main number, after hours, when nobody picks up, or for one department. It talks with callers in plain speech, collects the details you choose, answers questions only from your business information, books appointments in the built-in scheduler or a connected Microsoft 365, Outlook or Google calendar, and transfers the call or takes a message. Every conversation is saved with a recording, a transcript and a summary.
AI Setup Assistant
Describe what you want in plain words, such as your hours, what callers ask for and where calls should go. The AI Setup Assistant in the DLS Hosted PBX portal proposes the AI agent and the call routing to match, shows you exactly what will change, and applies nothing until you approve it. You can try the agent with Test Agent before it takes live calls, and every setting stays available for manual editing.
AI Call Transcripts, Summaries and Sentiment
DLS Hosted PBX turns recorded calls into text you can read and search. Open a call in Call Recordings, a call report or the Desktop Communicator to see everything in one window.
Transcript
The full conversation, with timestamps, so you can find the moment that matters without replaying the call.
Summary
A short written summary of what the call was about and how it ended.
Details Pulled From the Call
Key details mentioned in the conversation are picked out and listed with the call.
Sentiment
Each call gets a sentiment rating with the reason behind it. Filter calls by sentiment, and search transcripts and summaries by keyword.
AI Voicemail Transcription
Voicemail is transcribed so you can read a message instead of listening to it. A preview of each transcript appears in the voicemail list, the full text opens with the message, and you can search voicemail by caller, date or a word the caller said. Transcripts also show up in the Desktop Communicator.
AI Voice Greetings and Menu Prompts
Recording a professional greeting no longer takes a studio. Type the words for a greeting or a phone menu prompt in the DLS Hosted PBX portal, and the system speaks them in a natural AI voice. You can still upload a recording, record in the browser or record by phone.
AI-Assisted 10DLC Campaign Registration
Business text messaging from a local phone number (10DLC) has to be registered as a campaign with the carriers, and registrations are often sent back. DLS Hosted PBX guides you through 10DLC brand and campaign registration in a step-by-step wizard. An AI assistant asks about your business, drafts the campaign description and sample messages, and checks the registration against the carriers’ rules before DLS reviews and submits it.
You Stay in Control of the AI
The AI features do the routine work, but people stay in charge.
You Approve the Changes
The AI Setup Assistant only proposes configuration. Nothing changes in your phone system until a user with the right permissions approves it.
Your Rules Apply
The AI receptionist books only the times you allow, transfers only to destinations you allow and answers only from the information you give it.
Real People Behind It
DLS builds and runs its own Hosted PBX from Lake in the Hills, Illinois, and DLS engineers answer when you call for help.
AI Phone System FAQ
DLS Hosted PBX includes an AI receptionist (the DLS AI Agent), an AI Setup Assistant, AI call transcripts, summaries and sentiment, AI voicemail transcription, AI voice greetings and menu prompts, and AI-assisted 10DLC campaign registration for business texting.
Yes. The DLS AI Agent answers calls in a natural conversation, takes the caller’s details, answers questions from your business information, books appointments, and transfers the call or takes a message. Learn about the AI Agent.
Yes. Recorded calls get a transcript, a written summary, the key details from the call and a sentiment rating. You can search transcripts and summaries and filter calls by sentiment.
Yes. Voicemail is transcribed, a preview appears in the voicemail list, and you can search voicemail by a word the caller said.
Yes. Type the text of a greeting or menu prompt in the DLS Hosted PBX portal and it is spoken in a natural AI voice.
To send business texts from a local number, the business and its texting campaign must be registered with the carriers (10DLC). In DLS Hosted PBX a step-by-step wizard and an AI assistant draft the campaign description and sample messages and check them against the carriers’ rules, and DLS reviews the registration before it is submitted.
No. The AI features work alongside the regular DLS Hosted PBX features, and you choose which ones to use. The AI Agent service is switched on by your account administrator and can be turned off at any time.
DLS Communications has provided business phone, Internet and data center services to Chicago-area businesses from Lake in the Hills, Illinois since 1995, and builds and runs its own Hosted PBX. Call 800-323-2099 or email sales@dls.net.
See the AI Features on a Live Phone System
Book a demo and we will show you every AI feature on a live DLS Hosted PBX. Call 800-323-2099 or email sales@dls.net.