AI Receptionist for Business Phone Calls
The DLS AI Agent is an AI receptionist built into DLS Hosted PBX and DLS Virtual PBX. It answers your business calls in a natural conversation, takes the caller’s details, answers questions about your business, books appointments in your calendar, and transfers the call or takes a message. After every call you get a recording, a transcript and a written summary.
What Does the DLS AI Agent Do?
The AI Agent is a step in your DLS Hosted PBX call routing. Put it anywhere a call can go: on your main number, after hours, when nobody picks up, or for one department. It handles the call from greeting to goodbye.
Natural Conversation
The agent talks with callers in plain speech, not a press-1 menu. Callers can interrupt it, just as they would a person.
Takes the Caller's Details
You choose what to collect, such as name, callback number, reason for calling or case details. The agent asks for each item during the conversation.
Answers From Your Information
The agent answers questions only from the business information you give it: hours, services, location, policies. When it does not know, it takes a message or transfers the call.
Books Appointments
The agent offers real open times, books the appointment, prevents double booking, and lets callers reschedule or cancel. The caller gets a text and email confirmation.
Works With Your Calendar
Use the built-in appointment scheduler, or connect Microsoft 365, Outlook or Google calendars so bookings land where your team already works.
Transfers or Takes a Message
The agent transfers the call to an extension, queue or ring group you allow, takes a message, or hands the call to the next step in your routing.
Watch the AI Agent Book an Appointment
In this 86-second demo, a caller reaches a veterinary clinic after hours. The DLS AI Agent answers, takes the caller’s details and books an appointment. The caller then receives an email and a text message confirming the booking, and the clinic sees the call summary in its portal.
The agent voice was re-created for this edited call excerpt, and the confirmation screens use fictional contact details.
How Does a Call With the AI Agent Work?
1. The Agent Answers
Your caller hears your greeting, in the voice you pick, and is told when the call is recorded.
2. It Listens and Asks
The agent finds out why they are calling, answers their questions and collects the details you need.
3. It Takes Action
It books the appointment, transfers the call to the right person, or takes a message.
4. You Get the Results
Every conversation is saved with a transcript, a summary, the details collected and the recording.
Set Up Your AI Agent by Describing It
You do not need to be a phone system expert. The AI Setup Assistant in your DLS Hosted PBX portal builds the agent and its call routing from a plain description of what you want. Nothing goes live until you approve it.
Describe It in Plain Words
Tell the assistant about your business, your hours, what callers ask for and where calls should go.
Preview and Approve
See exactly what will change in your agent and your call routing before anything is applied.
Test Before It Goes Live
Try the agent with Test Agent without touching live routing. Prefer to set it up by hand? Every setting is also in System, AI Agents.
See Every AI Agent Conversation
Every call the AI Agent handles is listed in the portal under System, AI Agents, Results, laid out like your call recording summaries.
Recording
Play or download the conversation. Recording is on by default and can be switched off per agent.
Transcript
Read the full conversation with timestamps, caller and agent shown in different colours.
Summary
A short written summary of what the caller wanted and what happened.
Details Collected
The answers the agent gathered, any message or callback request, and the outcome of the call.
You Stay in Control
Your Rules, Every Time
The AI runs the conversation, but your rules decide what it can do: which details to take, which times it can book and where it can transfer.
You Turn It On
The AI Agent service is switched on by your account administrator in the portal, and can be turned off at any time.
Ready for White-Label
DLS partners can offer the AI Agent under their own brand. Speech, emails and texts carry no DLS branding.
AI Agent FAQ
The DLS AI Agent is an AI receptionist built into DLS Hosted PBX and DLS Virtual PBX. It answers business phone calls in a natural conversation, takes the caller’s details, answers questions from your business information, books appointments, and transfers the call or takes a message.
Yes. The agent offers open times from the built-in scheduler or a connected Microsoft 365, Outlook or Google calendar, books the appointment, prevents double booking, and lets callers reschedule or cancel. Callers get a text and email confirmation.
Yes. The agent can transfer the call to any extension, queue or ring group you allow, take a message, or pass the call to the next step in your call routing.
Describe what you want to the AI Setup Assistant in the DLS Hosted PBX portal, preview the proposed agent and routing, test it, and approve it. You can also set up every option by hand under System, AI Agents. Step-by-step videos are in the AI Agents training series.
Yes, by default. Each conversation is saved with a recording, a transcript, a summary and the details collected. The agent tells callers the call may be recorded. Recording can be switched off for each agent.
The agent answers only from the business information you give it. If it does not know, it can take a message or transfer the caller.
Any business that misses calls or wants calls answered after hours: for example medical, dental and veterinary offices, law firms, and service companies that book appointments by phone.
DLS Communications has provided business phone, Internet and data center services to Chicago-area businesses from Lake in the Hills, Illinois since 1995. DLS builds and runs its own Hosted PBX, and the AI Agent is part of it.
The AI Agent is available on DLS Hosted PBX and DLS Virtual PBX. Your account administrator switches the service on in the portal. Call 800-323-2099 or email sales@dls.net for pricing.
See the AI Agent Answer a Call
Book a demo and we will show you the AI Agent on a live DLS Hosted PBX. Call 800-323-2099 or email sales@dls.net.