hosted PBX

Announcing DLS Hosted PBX 5.6

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DLS is pleased to announce the DLS Hosted PBX 5.6, which will begin rolling out to production PBX systems this month. The new release brings many exciting new features.

Introducing DLS Hosted PBX 5.6

Because of the number of features and some of the recent regulatory changes, this release cycle took longer than initially anticipated by our developers. We appreciate your patience and hope that the changes were worth the wait.

This message contains a summary of new features designed to make your communications experience better. We highly encourage you to reference and subscribe to our Release Notes and Blog for more information on our latest enhancements.

What’s new in the DLS Hosted PBX 5.6

  1. SalesForce™ integration:

    • Integration with the SalesForce™ lightning interface.
    • Click-to-Dial from the SalesForce™.
    • Take notes for incoming/outgoing calls.
    • Associate identified incoming calls with accounts, contacts, leads, and opportunities.
    • Create new contacts in salesforce and PBX, accounts, leads, and opportunities from unknown incoming calls.
    • Display PBX call history for contacts in the SalesForce™.
    • Access and playback of recorded phone calls from the SalesForce™.

  2. An updated version of the license-free Desktop Communicator – a browser-independent desktop softphone with new features:

    • Updated User Interface.
    • Support for up to 5 concurrent calls.
    • SMS messaging.

    • Call control features:

      • Attended and Unattended Transfers
      • Call Forward
      • Do Not Disturb
      • Mute
      • Call Hold
      • 3-way calls
      • PBX contacts lookup and management
      • Call History with Access to Recordings
      • Voicemail Indicator
      • Popup notification for incoming calls
      • Presence and Feature codes via BLF assignment.

  3. New Enhanced PBX User Contact Directory compliant with RFC-6350 (vCard format)

    • Contact details enhanced with: Name, Phone Numbers and Types, Occupation, Company/Organization, Department, Address, Email, Website URL, Contact Notes
    • Import and export single or multiple contacts as vCards from Microsoft Outlook or other mail clients

  4. Security Enhancements:

    • Users are required to re-login on password change
    • PBX administrator can force a single user to sever all sessions (logout) from the PBX.
    • Password recovery via email
    • PBX panels no longer require separate sign in

  5. Bulk Device Provisioning Support

    • Multiple endpoint devices (handsets or ATAs) can now be provisioned as a batch.
    • Two bulk provisioning methods via a web form and a CSV import.

  6. Independent BLF for mirrored extensions: Since primary and mirrored extensions can be associated with different device types, it is now possible to program keys for a mirrored extension based on its associated device type.

  7. DLS Meeting Room Video Conferencing Enhancements

    • Improved DLS Meeting Room Outlook plugin
    • DLS meeting room video effects: blurred background and faces.
    • Boardroom meetings can now host up to 30 active video participants.
    • YouTube player allows the presenter to show videos to the audience.
    • Every user on the PBX now requires a unique Meeting Room email profile.
    • Users can now access the DLS Meeting Room profile and calendar.
    • A meeting organizer can activate the “Follow Me” feature during a meeting. Once enabled, participants are permanently moved to the currently visible tab of the meeting organizer. This feature is helpful in Webinars and when the moderator wants more control over what the users see.
    • We have improved the smartphone and tablet compatibility of the meetings.
    • Meetings now offer an audio recording option.
    • It is now possible to set additional “scheduled meeting settings” directly from Outlook
    • Schedule instant meetings from the RocketChat by simply typing “letsmeet” in your chatroom.

  8. Queue callback: a feature that will save your callers time and aggravation of holding in the queue by keeping their queue position and then calling them back when an agent becomes available.

  9. SMS blacklisting and management: when a reply to an SMS message is received with a keyword (such as STOP), the PBX will automatically add the responder’s phone number to the list of numbers the originator can no longer send SMS.

  10. DLS Hosted PBX 5.6 has adopted a STIR/SHAKEN framework to combat spoofed robocalls with the caller-id authentication and is now compliant with the FCC order.

If you have any questions or feedback, please contact our technical support or sales. We are fully committed to the continuous improvement of the DLS Hosted PBX experience and look forward to your feedback!

In the Event of Emergency: Dial V-o-I-P for VoIP

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As word of the storm’s approach drew and concerns mounted in the Florida Keys and mainland Florida, Zoom Tan knew that they couldn’t remain idle. In the worst-case scenario, evacuation orders would be issued, and Zoom Tan’s office headquarters based in Naples, Florida would sustain damage, finding itself without power for who knows how long. They couldn’t leave things to chance. After all, Murphy’s Law tells us that if something can go wrong, it will. And, such was the case, when Hurricane Irma deprived millions of commercial businesses and residential homes of power, with its torrential rain and wind gusts more than 80 mph.

Companion Animal Growing Pains

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Building a Strategic Technology Plan Part 1

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Winning Campaigns with Hosted PBX

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polical campaigns and hosted PBX platforms

Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge … Read more

Call Routing Rescue for Business

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Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you’re trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy … Read more

Robust Reporting and Web Interface Tools Delivered by the DLS Hosted PBX 5.1

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DLS Hosted PBX 5.1 ad

  DLS Internet Services (www.dls.net), a technology company providing hosted Unified Communications platform (DLS hosted PBX), co-location, hosted Network Attached Storage and network consulting services, announced today the release of version 5.1 for their hosted VoIP platform. New features include easy integration with Salesforce.com™, an integrated simple chat and new browser-based license-free soft phone. Other … Read more

DLS Hosted PBX 5.1 enters Beta

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Just like the all other releases, this version continues to make your Unified Communications more functional, ergonomic and reliable. Our service evolves over time and we continue to rely on your input to make the DLS Hosted PBX more useful. As much as we would like to release the product when it is “hot off the press”, DLS’s development culture emphasizes reliability and robustness embedded in design of our service.

Hosted PBX 4.0 moves to Beta

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Release notes for DLS Hosted PBX  4.0a ( beta ) Feature Enhancements: Inbound call security enhancements. Switch Music on Hold format to wave for native playback. Attempt to convert uploaded Music on Hold and recordings to the correct format. Background images for Polycom 450, 550, 560, 650 , 670, and VVX1500 handsets. Supplied a link … Read more

The Surprise Selling Point for Hosted PBX Solutions

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If you asked us a couple years ago why our customers ultimately decide to purchase hosted PBX solutions we would have offered you the common-sense answers you expected to hear. We would have explained that our hosted PBX systems offered increased flexibility and control over traditional systems. We would have explained how our hosted PBX solutions could scale up and down, meeting our clients ever-changing needs with just a moment’s notice. We would have explained how our telephony solutions provided the ability to tie multiple locations to a single Hosted PBX solution, regardless of how remotely they were located.

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