In the Event of Emergency: Dial V-o-I-P for VoIP

As word of the storm’s approach drew and concerns mounted in the Florida Keys and mainland Florida, Zoom Tan knew that they couldn’t remain idle. In the worst-case scenario, evacuation orders would be issued, and Zoom Tan’s office headquarters based in Naples, Florida would sustain damage, finding itself without power for who knows how long. They couldn’t leave things to chance. After all, Murphy’s Law tells us that if something can go wrong, it will. And, such was the case, when Hurricane Irma deprived millions of commercial businesses and residential homes of power, with its torrential rain and wind gusts more than 80 mph.

Companion Animal Growing Pains

Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility … Read more

Building a Strategic Technology Plan Part 1

Growing pains are a natural part of a successful business. This milestone is often marked by a need for a larger space, more employees and, invariably, better technology to support it all. Part of this success comes from executing on a sound business plan developed in the early stages.  Revisiting this practice not only helps … Read more

Winning Campaigns with Hosted PBX

polical campaigns and hosted PBX platforms

Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge … Read more

Call Routing Rescue for Business

Hold Message Hell cartoon

Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you’re trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy … Read more

Robust Reporting and Web Interface Tools Delivered by the DLS Hosted PBX 5.1

DLS Hosted PBX 5.1 ad

  DLS Internet Services (www.dls.net), a technology company providing hosted Unified Communications platform (DLS hosted PBX), co-location, hosted Network Attached Storage and network consulting services, announced today the release of version 5.1 for their hosted VoIP platform. New features include easy integration with Salesforce.com™, an integrated simple chat and new browser-based license-free soft phone. Other … Read more

DLS Hosted PBX 5.1 enters Beta

Just like the all other releases, this version continues to make your Unified Communications more functional, ergonomic and reliable. Our service evolves over time and we continue to rely on your input to make the DLS Hosted PBX more useful. As much as we would like to release the product when it is “hot off the press”, DLS’s development culture emphasizes reliability and robustness embedded in design of our service.

The Surprise Selling Point for Hosted PBX Solutions


If you asked us a couple years ago why our customers ultimately decide to purchase hosted PBX solutions we would have offered you the common-sense answers you expected to hear. We would have explained that our hosted PBX systems offered increased flexibility and control over traditional systems. We would have explained how our hosted PBX solutions could scale up and down, meeting our clients ever-changing needs with just a moment’s notice. We would have explained how our telephony solutions provided the ability to tie multiple locations to a single Hosted PBX solution, regardless of how remotely they were located.

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Information or Telecommunications? How Regulation Affects Hosted PBX and Law Enforcement

Communications is a tightly controlled industry in the U.S. With new hosted PBX technologies, some issues have cropped up that caused the FCC to run into a snag when it comes to properly regulating them. Some of these might seem like simple semantics, but even something as minor as figuring out what to call a hosted PBX service can snowball into something more serious.

Look at it this way- there are separate regulations for information services and telecommunications services. Information services, like the internet, are not as tightly regulated as telecommunications services, like telephone services. So… how should regulators qualify Voice-over-IP systems? They’re essentially a telecommunications service, but one that relies on the internet. Do calls made over the internet qualify as phone calls, or as internet data content? Calling them an “internet content” would make internet-based phone services subject to far fewer regulations than traditional phone services. Needless to say, VoIP service providers are pushing for an information services classification, while traditional phone companies are lobbying for a telecommunications services classification.

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