Companion Animal Growing Pains

Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility … Read more

Companion Animal’s Growing Pains Managed with Help from DLS

Animal hospital tech with fat cat

Companion Animal Specialty and Emergency Hospital have rapidly become a networking hero in North West Chicago. They serve the needs of area veterinarians and clients with specialized internal medicine, physical therapy, and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility … Read more

How Can Voicemail Hurt You?

Voicemail risk

Perception is everything. You may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you’re busy doesn’t mean you shouldn’t take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi … Read more

For Whom the Fraud Tolls

PBX hacking phone froud

Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target … Read more

DLS Internet Services Races to Help Car Outlet Get Back to Business

Chicago building fire

At 3:20 a.m. one morning in March 2014, business as usual stopped for Total Finance, the loan division of Car Outlet, one of Chicago’s fastest growing aftermarket car dealerships and financing groups. Nearly 100 firefighters responded to the fire on West Irving Park Road that had engulfed the company’s offices, causing the entire roof to … Read more

Hosted Telecom Solutions Reaching Tipping Point?

We’ve been talking about the growth of telecommunications networks for a long time now, and how explosively our technologies are taking over the traditional telecom landscape. But a recent prediction form Strategy Analytics really underscores just how popular our solutions are becoming- and just how quickly they’re supplanting the old guard. The news comes out of a recent statement from Strategy Analytics’ executive director of enterprise research, Andrew Brown, who stated that the switch to a hosted unified communications system makes the most sense in our increasingly collaborative workplaces. Brown stated that collaboration “…frequently involves people from different organizations on mobile and non-mobile devices….” and that these new networks further enable the sorts of device-agnostic and location-independent organizational philosophies being adopted en-masse these days. Yet Brown backed up his statements with more than just forward-thinking platitudes, and brought in some hard data to support his assertions. These telecom networks accrued $7.4 billion in revenue over the last year, providing 12% year-over-year growth. At this rate, Brown argues that adoption of these telecom solutions will reach a tipping point soon, and that within two years these remote solutions will earn more annual income than traditional on-premise solutions.

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Unified Communications Boost Headset Sales

Some industry participants argued that modern telephony technologies have made communications hardware obsolete. These individuals believe that due to big jumps in hosted services, and due to the increase in telephony software options, the

In fact, incoming data indicates the demand for telephony hardware may be growing in line with increasing demand for telephony software. average business will jettison their telephony hardware and opt for entirely soft and remote systems. We’ve argued this isn’t the case for some time now, and an increasing amount of data and recent industry projections seem to prove us right.

How could this be? What’s driving this trend? Unified communications.

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Listen to Your VoIP Service Providers Advice

Infoworld recently posted a great story detailing this exact problem and just how bone-headed IP telephony implementation can go, and how a simple mistake (like mis-calibration) can make an entire technology seem deficient.

In the story a VoIP service provider was called in to an organization to check out their communication system. The organization had been experiencing a lot of crippling problems with their IP PBX. The organization’s employees were experiencing degradation in call quality, dropped calls and busy signals when and where there shouldn’t. In other words this organization’s VoIP deployment has turned into a mess in a manner their old traditional telephony solution never had been.

Turns out they were using an IP PBX that wasn’t nearly powerful enough to meet their current needs.

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Did Yahoo! Make the Right Decision Banning Work-From-Home Arrangements? (Pt 6)

There’s one more point deserving a quick mention in the discussion over Yahoo!’s decision to ban work from home arrangements and how this might impact the way other businesses approach the whole topic within their own organizations.

The CEO Question

A lot of the debate over whether or not Yahoo! did the right thing banning work-from-home arrangements has read as a debate over whether or not Yahoo!’s CEO, Marissa Mayer, made the right decision implementing this ban.

While it’s probably not fair to place the full weight of this decision on Mayer alone, it’s wise to note when these sorts of shake-ups occur they’re usually discussed entirely as the sole decision of whomever is in charge, in this case the company’s CEO.

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