Hosted Telecom Solutions Reaching Tipping Point?
The news comes out of a recent statement from Strategy Analytics’ executive director of enterprise research, Andrew Brown, who stated that the switch to a hosted unified communications system makes the most sense in our increasingly collaborative workplaces.
The Continued Importance of Stationary Handsets in the Smart Phone Era
When using a stationary handset for your businesses’ telephony needs your employees will develop an unconscious understanding of where the system and all its features are, which means they won’t have to think each time they pick of the phone, transfer a call, or otherwise utilize the system.
What VoIP Readiness Assessment Does Not Tell You
In order to guarantee voice quality performance in today’s converged world of Hosted VoIP, there needs to be continued on-going visibility of both voice and data to see and understand how they interact. Such guarantee comes at a cost and business decisions on whether such guarantee is justified should be made by organizations based on factors such as budget, executive’s understanding of VoIP technology and business tolerance to voice quality related issues.
Launching VARs and ISVs into a VoIP Cloud
If memory serves me correctly, five years ago, we used to position VoIP versus traditional PSTN-based dialtone. Then came the hosted concept and theme focus has turned to an on-premise VoIP versus Hosted VoIP. Today we are seeing hosted PBX service providers beginning to further differentiate themselves by targeting niche vertical markets by building on … Read more
Boundaries of Hosted VoIP Services
What’s important to understand here is that with Hosted VoIP there are always two separate sets of SLAs. Those that require for the service to be available and accessible, and those that ensure that company’s infrastructure required to access the service is in place.