Reliability Concerns in IP Telephony (Pt 1)

Most people see the benefits associated with IP telephony and feel pretty sold on the technology right off the bat. This isn’t too surprising. After all, it’s pretty natural to hear benefits like “lowered overhead,” “increasing organizational flexibility,” “expanded feature sets,” and to automatically say yes to whatever technology hands them over. But there are some people who feel a little skittish about IP telephony and aren’t completely wooed by the technology’s many benefits. Instead, these people let their concerns over the technology’s performance overwhelm their decision making process and they end up hemming-and-hawing instead of taking the plunge into IP telephony.

Thankfully many of the concerns some organizations feel over adopting IP telephony are unfounded or easy to guard against with proper provisioning. For example, let’s take a minute to look over a common concern related to IP telephony reliability, to see how well it stands up in the light of day.

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PBX Phones Review: Altigen iFusion AP 300 Handset

Ok, it’s not really a PBX handset. Altigen iFusion SmartStation is a Bluetooth Speakerphone and a charging station with a handset designed to be used with an iPhone. By design it was meant to serve as a charging station and replace your office handset. I have to admit, that a thought of losing my desk phone and replacing it with a SIP softphone app on my iPhone 4S sounded enticing. One device for all needs! Now, I can really take advantage of our hosted PBX. Considering that I need a convenient place to charge my iPhone anyway, why not put it in front of me and use it as a desktop handset?

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What VoIP Readiness Assessment Does Not Tell You

In the previous posts I had covered many obvious business reasons driving business VoIP adoption in the enterprise including costs savings, productivity increases, and image benefits. These benefits are typically enabled by VoIP infrastructure on a converged network, but achieved through IP telephony applications such as messaging, conferencing and geographic independence.

Realizing VoIP Hosted PBX benefits can be a challenge, and organizations may experience frustration, stress and even despair as they work to deploy it in their environments. Generally speaking, VoIP is much more than just another application on the network, and most organizations have never managed an application with high availability and performance requirements like those of VoIP.

The only real way to ensure lasting trouble free voice quality in an enterprise VoIP Hosted PBX deployment is through proper management of all of the devices within network path between the endpoint device (be it a handset, computer or a softphone) and a VoIP Hosted PBX service provider system.

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