Listen to Your VoIP Service Providers Advice
Keeping in touch with your PBX vendor and VoIP service provider after your installation is important when you use a premise-based PBX solution. While your hosted VoIP service provider can monitor every aspect of your service activity and be proactive in provisioning your service, premise-based IP PBX vendors typically have little to no insight into how you use their product. In concept – this is a difference between having a full service communications experience vs. a do-it-yourself approach. Not that there is anything wrong with the latter but such approach is more involved and requires greater degree of expertise. Your voice carrier who provides service to your premise-based IP PBX has no idea or interest in knowing how that system is performing either unless, of course, they are retained to manage it.
HP Dropped Their IP PBX
Before HP purchased 3Com they didn’t have any entry into the IP PBX market and that was an intentional decision. By the time HP made its purchase 3Com’s IP PBX division had already found itself severely beaten down by Cisco and the industry’s other bruisers. If HP wanted to be a serious contender in the digital telephony market it would have had to construct a new channel for selling digital telephony, practically from scratch, to funnel 3Com’s IP PBX products through.
Useful Tips on IP PBX Security
Along with the benefits, VoIP technology brings many more security threats than traditional circuit switched telephony. IP PBX systems could be exploited from thousands of miles away without perpetrator actually physically tapping into your circuits. Because of that, many IP PBX systems offer a broad range of complex configurable PBX security features. PBX system security can be customized to suit the individual needs of a business. For this reason, the security should be designed and integrated with the specific telephony services you need to keep your business secure and productive.