Listen to Your VoIP Service Providers Advice

Infoworld recently posted a great story detailing this exact problem and just how bone-headed IP telephony implementation can go, and how a simple mistake (like mis-calibration) can make an entire technology seem deficient.

In the story a VoIP service provider was called in to an organization to check out their communication system. The organization had been experiencing a lot of crippling problems with their IP PBX. The organization’s employees were experiencing degradation in call quality, dropped calls and busy signals when and where there shouldn’t. In other words this organization’s VoIP deployment has turned into a mess in a manner their old traditional telephony solution never had been.

Turns out they were using an IP PBX that wasn’t nearly powerful enough to meet their current needs.

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HP Dropped Their IP PBX

Right now the world of enterprise-level IP PBX stands in a pretty interesting state of flux, a good sign of which is HP’s July 2012 folding of their IP PBX division. Even if you weren’t an HP customer or even if you weren’t considering working with HP you should take this shift in power seriously for a couple of pretty significant reasons. The world of IP PBX is so fascinating and exciting right now that any big sea change like this seems to indicate a pretty significant picture of things to come.

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Useful Tips on IP PBX Security

Hosted VoIP is gradually becoming more widely accepted by many small to medium-sized businesses as an alternative to costly telephony infrastructures.  As PBX systems increase in popularity so do the concerns that surround VoIP security. When your PBX is hosted, these concerns are addressed with the help of your VoIP service provider. If, however, you opt for a premise based solution, you are going to be very much on your own. Most “big box” carriers will do little to nothing to help you secure your IP PBX.

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