Launching VARs and ISVs into a VoIP Cloud

If memory serves me correctly, five years ago, we used to position VoIP versus traditional PSTN-based dialtone. Then came the hosted concept and theme focus has turned to an on-premise VoIP versus Hosted VoIP. Today we are seeing hosted PBX service providers beginning to further differentiate themselves by targeting niche vertical markets by building on their application integration capabilities.

Hosted PBX price wars are continuing to heat up for the fourth year. The biggest battleground appear to be the growing small business market where integration capabilities coupled with soft entry costs are playing a dominant role in SMB’s choice of a unified communications platform. Most small businesses prefer to gradually increase their operating expenses while gaining immediate access to the critical unified communications technology rather than incurring a large one-time capital expense.

Read more

Hosted PBX vs. Virtual PBX ?

When it comes to Google searches on keywords such as “Business Phone Service” – one can get lost in the myriad of options: “PBX, VoIP, Hosted PBX, Virtual PBX”… . One of the challenges facing entrepreneurs and business executives looking for new communications provider is having an ability to understand the difference between technology solutions. … Read more

Hosted PBX 3.2 under development

Greetings, DLS Hosted PBX users!  We have so many features that we just can’t wait to add to the PBX.  Version 3.2 is currently under development and I will be able to keep everyone up to date with our progress on this blog.

Here are some of the new features already completed:

  • Display parking slot number on status screen for parked calls
  • Custom parking lots for outbound calls
  • Call monitor barge-in
  • Integrated one-touch call recording
  • Polycom 5000 conference phone management
  • New web interface menu engine

Read more