Can Your IT Department Handle the Switch to VoIP on Their Own? (Pt 2)

While the desire to physically own and control the technology utilized in your organization’s telephony system is understandable it isn’t particularly easy to dismantle. The fact of the matter is it’s better to focus your organization’s space, resources and attention on the work your employees perform and not on optimizing and maintaining the infrastructure that keeps the lights on and the phone lines open.

Selective Outsourcing?

Think about all the elements of your organization’s infrastructure, all those elements existing purely to facilitate the production of the products and services your organization runs, and ask yourself if you would really want to be personally responsible for all of them, or whether you’re comfortable having someone else, a specialist group, take care of the “care and feeding” of those systems. It won’t take more than a minute of internal inquiry to realize the more infrastructure operations you can outsource the better- and that includes the infrastructure of your organization’s telephony system.

Yet just because you can easily discount the necessity of physically hosting your organization’s VoIP gear that doesn’t mean you’ll be able to write off the human element quite so easily. That is to say, even though you won’t think twice about sending the physical equipment running your phone systems to a remote location, you’ll probably have a difficult time taking the responsibility of running those systems out of your IT department’s hands.

We admit- the human element of switching to any new technology can be tricky to handle, especially if it involves downsizing within your organization or otherwise making one or more members of your IT department redundant.

There are a couple of different ways to approach this dilemma.

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Hosted PBX Trends

Over the past few years there have been numerous online discussions and articles on the subject of “cost” and “price/performance” of the Hosted PBX. Today these discussions are sounding more and more like outdated statements of the obvious. Yes, it is obvious that Hosted PBX is far more feature rich and cost effective than traditional PBX or outdated Centrex services, but that isn’t the point. Appropriately chosen communication technology very directly impact ways and speed with which business is being conducted, more important than ever in the current economic climate.

For most businesses, however, communications does not fall into realm of their core competencies. Conventional school of thought preaches that you are not going to be a better law firm, architecture firm, pizza shop, etc by running a better phone system than the competition. But that simply isn’t true any longer. With Hosted PBX services reaching beyond simple voice or SIP trunking and becoming full Unified Communications solution, we see promotion of Hosted PBX as a smarter strategic play for SMBs. The value of converging — or integrating — data, voice and video communications over a single IP network comes in the improved ability of people to share, discuss and develop ideas with colleagues anywhere in the world. Voice itself can become a “killer app.” The new standard environment integrates voice mail, global telephone network, directory, presence, unified messaging capability, text-to-speech, conferencing, online phone, address book and more. Enterprises adding voice to other IP-compliant applications really begin to see what the technology can do for them.

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