Hosted PBX 4.0 moves to Beta
Release notes for DLS Hosted PBX 4.0a ( beta ) Feature Enhancements: Inbound call security enhancements. Switch Music on Hold format to wave for native playback. Attempt to convert uploaded Music on Hold and recordings to the correct format. Background images for Polycom 450, 550, 560, 650 , 670, and VVX1500 handsets. Supplied a link … Read more
The Surprise Selling Point for Hosted PBX Solutions
we realized that our hosted PBX solution’s more exotic features aren’t remotely possibly on normal phone lines and with conventional phone systems. Our customers had never seen these features before, and their novelty signalled to our customers that they were purchasing a hosted PBX solution that was truly, visibly, undeniably superior to their current system.
Information or Telecommunications? How Regulation Affects Hosted PBX and Law Enforcement
One of the growing pains that any innovative new technology goes through inevitably involves government regulation. Leaving PBX systems unregulated might work out well for new companies that want to start up, but it’s not good for their customers. So, to ensure that they are capable of complying with things like emergency services and law enforcement, things like VoIP and hosted PBX need to be appropriately classified, and acted on accordingly.
No more SPIT!
Those annoying, unsolicited messages that clutter your email inbox have an ugly cousin that seeks to bombard your digital phone messaging system with pre-recorded messages and cause much more damage.
VoIP Bandwidth: Quality vs. Quantity
Telecommunications infrastructure growth always lags behind the demand for new telecommunications services. Many exciting data transport options such as fiber optics are making their way into SMB market. The cost of their build-out however is mostly shouldered by the medium and large business community with many paying heavy startup fees for the facilities build-out. Fiber deployment is costly and it is presently limited to densely populated parts of metropolitan areas. Logic and experience suggest that for the next few years leased lines are going to continue to remain in play for many companies.
The Future of Unified Communications As a Service
If there’s anything standing in the way of the continued growth of hosted telephony, it is the prospect of state and federal regulation. Voice over IP services, including hosted PBX, and other really innovative telecommunications advancements aren’t neatly pigeonholed into one legal category. VoIP could be considered a telecommunications service, but it depends on the Internet, which is not. The Internet isn’t heavily regulated, which means that it would be easy for new business VoIP companies to get into the game, and create a lot of healthy market competition. If they are regulated as telecommunications carriers instead, which currently is not the case, they would become subject to stiff regulatory guidelines.
Hosted PBX Unwrapped Series: Challenges of Automatic Voice Recognition
Voice Recognition technology deals with significant challenges and its uses in today’s business phone systems interactive applications is somewhat limited. Because of this it is also named a primary source of frustration by many clients. Nevertheless, in its current form, it can still be beneficial in a number of Interactive Voice Response uses where security and speakerphone detection issues can be mitigated.
Cloud-based VoIP vs. Dedicated Hosted PBX Service
While shared infrastructure solutions offer a convenient and effective answer for certain I.T. challenges they are far from the “magic bullet” cure described by the Cloud Computing orthodoxy (whose ranks include cloud computing infrastructure service providers, I.T. consultants, hardware vendors and software developers).
The Continued Importance of Stationary Handsets in the Smart Phone Era
When using a stationary handset for your businesses’ telephony needs your employees will develop an unconscious understanding of where the system and all its features are, which means they won’t have to think each time they pick of the phone, transfer a call, or otherwise utilize the system.
What VoIP Readiness Assessment Does Not Tell You
In order to guarantee voice quality performance in today’s converged world of Hosted VoIP, there needs to be continued on-going visibility of both voice and data to see and understand how they interact. Such guarantee comes at a cost and business decisions on whether such guarantee is justified should be made by organizations based on factors such as budget, executive’s understanding of VoIP technology and business tolerance to voice quality related issues.