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Redundancy and Reliability are not the One and the Same

It’s been long ingrained in engineering, particularly in networking, that redundancy is key to high availability and reliability. In today’s world, however, increasingly more complex systems may sometimes have the opposite effect. Over-engineered networks with multiple redundant layers that are intended to reduce instances of network failure have shown to reduce overall reliability by becoming mor...
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Business Continuity – How Good is Your Plan?

Hurricane season is the perfect time for businesses to be examining (or in some cases developing for the first time) their Business Continuity Plan (BCP). Business continuity planning is key to expediting the recovery of the business’ critical functions following disasters ranging from hurricanes and earthquakes to infiltration of malware into key systems thus ensuring downtime and monetary loss i...
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The Critical Nature of Your Online Reputation

Chart of inbound marketing channels
(Featured in the National Association of Legal Professionals publication, "The Docket Magazine.") Internet reviews and rating sites have empowered consumers with the final say in how successful a professional can expect to be, regardless of their actual professional acumen. This is why managing your online presence is so vital to a firm’s ability to attract and retain clients. Accessibility ...
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Data Sovereignty and International Law Gets Complicated

DDOS attack map July 11 data
As a business owner, you may well feel that you are the rightful owner of your data. While true in some sense, you should be aware of international laws that exist now and take a look at the tangled web of international regulations still to come which promise to make the situation far more complicated. Data sovereignty laws govern all digital information that has been stored which in a specific...
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DLS Reseller Arrangements

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Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there. As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with clients by recommending DLS’s cost-effective and scalable solutions....
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Companion Animal’s Growing Pains Managed with Help from DLS

Animal hospital tech with fat cat
Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility staff met regul...
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Clever Business Bytes: News and updates from DLS

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DLS is pleased to share the inaugural issue of, "Clever Business Bytes," with our customer audience. This newsletter is intended to provide a brief summary of what we are up while also helping bring our customers together. Look for our project highlights as well as a spot light brief on one of our customers in every issue. We respect your time so we've kept it all brief. If anything caught your...
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Winning Campaigns with Hosted PBX Systems

Political campaign pitucre with DLS phones
Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge and tactical as modern warfare. A Hosted ...
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Call Routing Rescue for Business

Call routing for faster service cartoon
Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you're trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy tone or endless ringing without an answer is much worse. Customers rightfull...
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Physicians Gain from DLS Partnership with Eagle Associates, Inc.

DLS logo
Leveraging the strengths of both companies private practices find an easy solution to compliance woes DLS Internet Services (DLS) announces a partnership agreement with Eagle Associates, Inc. (Eagle), a compliance consulting firm specializing in OSHA, HIPPA and OIG compliance for private practices physicians. The partnership will allow DLS to continue to provide unified communications and ne...
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