The Truth About Call Quality: It’s (Mostly) Not Your VoIP Provider
You’re on an important call when the audio suddenly garbles or cuts out. Annoying? Yes. But in most cases, your VoIP provider isn’t the problem—your network is. What Really Causes VoIP Call Issues? Research shows that over 90% of call quality problems originate from external factors, not VoIP providers. Here’s where issues usually stem from: … Read more
Desktop Softphones vs. Mobile Softphones: Understanding the Key Differences
Hello, I’m Sam Rozenfeld, CEO of DLS. We have been in the VoIP industry since 2004, and over the years, we have frequently been asked why desktop softphones behave differently from mobile softphones. In this article, I will clarify these distinctions in plain language, with a touch of light humor along the way. What Are … Read more
Is Telephony Dying? Depends on How You Look at It (Pt 2)
Dedicated telephony technology is a part of UC, not some separate market that needs to be taken exclusively on its own terms.
Is Telephony Dying? Depends on How You Look at It (Pt 1)
We hear it all the time- telephony is dead or, at the least, dying. Not long for the world. On its way out. It’s a story that people like to tell, but like most stories there isn’t much truth to it, and the truth that lies in this statement has been heavily distorted, misrepresented, and … Read more
Are Patent Wars Impacting the IP Telephony Market?
The incredibly precise nature of patent law, and potential concerns for the hardware side of the IP telephony market, can be seen by looking at the recent news Apple is being sued for infringing a patent for a “mobile phone with a headset,” simply because Apple includes multifunction headphones with each iPhone they sell. While common sense argues that a multifunction headphone probably doesn’t count as a “headset,” the patent being brought up in this case revolves around a removable headset that is designed “to receive at least telephony audio signals from the phone, and to provide audio signals to the phone.”
IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 3)
Listen- some hosted PBX companies are significantly better than others, but no provider is perfect. It’s important to accept this reality now, well before you start looking for a provider. Any hosted PBX provider promising 100% universal uptime is a little delusional. If you take on a long-term working relationship with a hosted PBX company than at some point you’re going to run into some sort of problem. It might be a signal outage but it might also just be a little latency or a small drop in voice quality. Whatever it is – expect it to happen eventually, so rather than trying to find a “perfect” company instead look for a company that does everything right when things go wrong.
IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 2)
Experience counts when finding a great IP telephony provider, but you want to make sure the company you end up working with has the right experience. There are some big, venerable companies that are doing some good work in the IP telephony market, but these are companies who cut their teeth in networking, not in connecting copper, and it’s important to keep that crucial difference in mind when picking your provider. Overall a company with experience in unified communications and IT network operations is going to serve you a lot better in the emerging telephony environment than a traditional telecom company.
IP Telephony Market Flooding and Cutting the Wheat from the Chafe (Pt 1)
But of the businesses diving into the hosted PBX market, we’d bet good money most of them aren’t going to be worth spending much time looking at, let alone worth signing up with. And if you need an example of a “worst case scenario” that might crop up in the world of hosted PBX just take a quick look over at the web hosting market.