Business Phone System language is full of acronyms. So what is an IVR? Well, for starters, IVR stands for Interactive Voice Response. It is the very system that makes it possible for us to interact with the phone system. IVR is used in very simple applications such as routing a call to a specific phone. A more complex application would be an IVR integrated with a business system such as one that allows you to fill pharmacy prescription over the phone by typing in prescription id.

Hosted PBX Unwrapped: The Challenges of Automatic Voice Recognition

As computer use becomes ubiquitous, it is increasingly desirable to communicate with them in the same way that we communicate with one another: using human speech. Voice or Speech Recognition technology aims to do just this. Personally, I fell in love with the concept of voice recognition ever since I first saw “Star Trek, The New Generation” series. Unfortunately, my first attempt at making a pr...
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