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Call Routing Rescue for Business

Call routing for faster service cartoon
Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you're trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy tone or endless ringing without an answer is much worse. Customers rightfull...
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NALS: 4 Sure Ways to Get Ahead in 2016

paralegal in charge
Make a fundamental investment in your expertise in 2016. We spoke with Jenny Tucker, owner and author of, The Paralegal Place, to get her take on this annual tradition. Ms. Tucker's recent post, “10 Top Career Resolutions for the New Year,” got us thinking about more practical ways today’s paralegals can make real changes that will be profitable and easy. What You Don’t Know DLS: In your piece,...
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