The Future of Unified Communications As a Service

Recent studies claimed that the market for cloud-based voice over IP services is expected to grow to $30 billion USD by the year 2013. These numbers might sound really encouraging, but what is the real future for Unified Communications As a Service (UCaaS)?

Here, in the U.S., UCaaS hosted PBX services are experiencing tremendous growth. Small businesses, especially in the current economic climate, are always looking for more efficient, less expensive ways to handle their telecommunications needs, and hosted telephony has served them admirably well thus far. Hosted PBX services give them access to a whole host of really sophisticated features, without relying on a large initial investment for equipment or set up.

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Cloud-based VoIP vs. Dedicated Hosted PBX Service

Cloud Computing and Virtualization has received a lot of attention lately, largely due to a huge marketing push initiated by a number of big corporations hoping that peddling shared computing infrastructure solutions is the “next big thing.” If these advertising messages are to be believed, Cloud Computing and Virtualization provide increased reliability, reduced expenses and an unprecedented level of convenience for most I.T. applications.

Call me a technological heretic but I believe that virtualized cloud infrastructure guarantees neither of those things while taking away a lot of control over how your resources are allocated.

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