The Future of Unified Communications As a Service
If there’s anything standing in the way of the continued growth of hosted telephony, it is the prospect of state and federal regulation. Voice over IP services, including hosted PBX, and other really innovative telecommunications advancements aren’t neatly pigeonholed into one legal category. VoIP could be considered a telecommunications service, but it depends on the Internet, which is not. The Internet isn’t heavily regulated, which means that it would be easy for new business VoIP companies to get into the game, and create a lot of healthy market competition. If they are regulated as telecommunications carriers instead, which currently is not the case, they would become subject to stiff regulatory guidelines.