Features

DLS Hosted PBX Offers Human Call Transcription Service

Many professions rely on transcribers. Lawyers use secretaries and paralegals. Doctors and  dentists use provessional transcribers to record diagnosis. News editors right the work of reporters on content and typographical errors. Among others are Novelists, Corporate Officers and Courts... Transcription has been seen by some as a “mundane” task that  should be automated. There are, however, many a...
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Do Customers Care About Phone Systems?

It’s easy to think about your organization’s phone system as a purely internal affair, something that impacts your own employees and doesn’t really touch anyone else. This just isn’t the case. While it’s certainly important to take your organization’s internal operations into consideration when adopting a new communication system, it’s a bad idea to ignore the ways your organization’s communicati...
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What UC Features Do Businesses Actually Want?

The promise of UC is great for the future of business, but what features do businesses, their employees and their managers, actually want from this communications advancement? A new survey conducted and released by a top UC provider offers some clues to what elements of modern communications technologies businesses find most frustrating, and what they want to take advantage of when they decide to ...
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Is There Value in SMS Text Messaging From a Desk Phone?

There is one area of popular communication desktop telephony devices have not adopted whose future is uncertain, and that’s the potential for SMS text messaging on a desktop phone. Is this something we’re going to see or use in the future? Here’s an even better question- is this something we would even want to see in the future? (more…)
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Hosted PBX Bundles

Hosted PBX services provide small to medium-sized businesses with a way to implement a Unified Communications system complete with all of the necessary features and capabilities for effective business communications.   If your goal is to improve efficiency and reduce cost, you need to carefully assess your business needs and plan to ensure that you are not going to be implementing another system ...
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DLS Hosted PBX Fax Service: Signing and Notarizing Faxes Without Printing

Like most people I hate to receive a faxed document attached to an email only to print it, sign it and then fax it back. Or worse yet: print, sign, scan and then finally e-fax or e-mail. It just seems like too much work for something that should be done in fewer steps. Fortunately, there are few ways to go completely paperless and save time, toner and paper without paying a dime. In this article I...
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Do I need a VoIP Expert to Configure My PBX?

From my experience simply buying the latest-and-greatest PBX system does not always guarantee the benefit to a customer. It’s like getting a health club membership but not making a lifestyle change necessary to take advantage of your membership. What I have been observing here, at DLS, time after time, is that even after making a decision to subscribe to our hosted PBX service, the first order ...
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Anatomy of the PBX phone system

There are a lot of terms we use in the telephony world that most people don’t fully understand, even if they throw them about with abandon. This is not because those people are dumb or ignorant. Rather, it’s simply because the telephony world is filled with jargon and “alphabet soup” terminology that can make really simple systems seem much more complex than they actually are. PBX vendors...
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A Word About YOUR Call Recording Storage

Call recording storage is not something most providers often speak of. It is considered an inner working of their infrastructure and usually is not visible to the public eye. Yet it is important for YOU to know that your hosted system is provisioned to record and keep all the calls you want it to. One of the great benefits of switching your business telephony over to Hosted VoIP lies in just how ...
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Disruptive Nature of Automated Transcription and Call Indexing

In the past I wrote about the enormous complexities facing developers of speech recognition algorithms. These complexities are what keep seemingly promising new technology from reaching us. However, if history taught us anything, it’s that we, humans, are a creative and a relentless bunch and that sooner or later these technical challenges will be succumb to our ingenuity. Over the last decade we’...
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