Disruptive Nature of Automated Transcription and Call Indexing
Automated Transcription Service is one advanced feature that many PBX users anticipate to arrive at some point in the future. Such service would open doors to some interesting and perhaps the most controversial options available to PBX owners today: when a phone system integrates this service it could automatically produce a text transcription of every single inbound and outbound phone call moving through your system, store it in a database and provide search and reporting capability a-la Google. For example, one could run a query and search all calls pertaining to a specific subject matter based on search criteria. Wow, that sounds a bit spooky!
The Bizarre Persistence of Toll Free Numbers
In today’s VoIP telephony world there is little to none fiscal benefit to the continued prevalence of 1-800 numbers. These numbers exist, however, for totally different reasons
Could VoIP Service Become Illegal?
VoIP service, like all far reaching communication technologies, is powerful, important, and worth protecting. Choosing to protect this service may not seem like an overtly political act, but there’s something incredibly necessary about making sure we all enjoy the technological options required to experience freedom.
Freedom to Choose Your Voice Service Provider?
Recent trends in franchising operations show new approach to unified communications severely limiting franchisees freedom of choosing their own voice service provider. Franchise operators are strongly suggesting their agents to use corporate-owned systems and services by implementing the kind of subtly coercive pressure franchise operators can employ to make it sound like their agents have a choice in the matter.
Ways to Establish Hosted PBX Providers Credibility
In order to take advantage of a 30-day-trial offer from a hosted PBX provider that company will need to come in and make you jump through a whole lot of hoops. You can not base your implementation decision on a trial of a few phones with a demo system. It will give you a sense of how usable the system will be, but will say nothing about it’s performance or provider’s ability to smoothly transition from one system to another
Questions to Ask Hosted PBX Service Provider References
Signing up for a new VoIP Hosted PBX service is a big deal, and a decision you don’t want to make lightly. I assure you that you could care less about 30 or 60 day free trials or all sorts of money back guarantees because these offers will not cover even half the cost of your transition costs to the new VoIP service. While it’s tempting to simply go with the cheapest Hosted PBX service you can find, the best way to learn whether a hosted PBX provider is really worth hiring is to ask for references. Once you compile a list of references, you need to grill the hell out of the poor souls you call up looking for information.
Budget PBX – Yes, It’s Possible!
Today, if your PBX handset is more than three years old, it may be time to upgrade it to something a bit more recent… How do you stay current and remain within constraints of your budget?
VoIP Beta Testing Blues
Dear VoIP Clients…
The next time you decide to look for new business VoIP service, don’t rush to judgement if you suddenly hear something odd on the phone. Give your provider a chance to explain and don’t be shy to ask some basic questions about their development and testing process. If they have confidence in their product or service, they will have nothing to hide.
If you believe in your service provider’s practices, give Beta testing some consideration at least once in a long while. It is a necessary evil and it will help make your voice product better.
Wideband Audio Adoption: Obstacles to Clear Calls
Wideband audio encoding is now being widely adopted by VoIP service providers. It makes your calls sound clearer by carrying broader spectrum of frequencies produced by human voice. Technology isn’t new either: so what prevents us from taking advantage of it?
Automated Transcription? Be Careful What You Wish For!
the problems with Google Voice is due to the fact that even clearly enunciated speech is incredibly complex and the complexity of transcribing speech increases exponentially when you introduce background noise or multiple speakers on the same call. In fact the only truly accurate form of transcription on the market remains human transcription