Delivering VoIP over Mobile Wireless
Both VoIP and mobile wireless broadband are relatively new technologies. With the invention of 3G wireless data network – an opportunity to make free or near free calls from your VoIP phone had become more of a reality than a concept. The war between operators of cellular networks and VoIP providers has ended in an … Read more
Boundaries of Hosted VoIP Services
What’s important to understand here is that with Hosted VoIP there are always two separate sets of SLAs. Those that require for the service to be available and accessible, and those that ensure that company’s infrastructure required to access the service is in place.
Role of Hosted PBX in Disaster Recovery Planning
Recent events in Japan bring me back to the subject of service survivability and business continuity in the event of a natural disaster. Japan is heavily reliant on VoIP for its telephony. In a way, this has been another significant test of IP communications in a disaster and it appears that the outcome paints fairly … Read more
VoIP and 911: placing a call
Geographic portability of VoIP puts the burden of keeping track of the source location on the operator, not the service provider. Like it or not, but customer must take the responsibility to update the location information of the telephone as the VoIP providers will not be aware of the move.
Hosted PBX vs. Virtual PBX ?
When it comes to Google searches on keywords such as “Business Phone Service” – one can get lost in the myriad of options: “PBX, VoIP, Hosted PBX, Virtual PBX”… . One of the challenges facing entrepreneurs and business executives looking for new communications provider is having an ability to understand the difference between technology solutions. … Read more
Securing Your Hosted VoIP Installation
Voice network security depends on a comprehensive approach. Securely deploying unified communications requires the cross-functional participation of the expert personnel in your organization, combined with the careful planning, development, and implementation of a comprehensive communications security policy.
QoS: Panacea or Snake Oil?
Even with all the hype over QoS, some experts wonder whether QoS is more a short-term fix than a long-term architecture. WAN backbone technologies like wave division multiplexing are available for ISP networks, which solve the congestion problem merely with increased capacity.
DLS Hosted PBX Presented at IAO Annual Meeting
When appearing at professional industry show or event with a service such as DLS Hosted PBX, I always try to put it in the context of this industry’s business application. I’ll admit, this isn’t always easy. That part aside, however, there were a couple of things that I found to be worthy of exploring. First, … Read more
Demystifying buzzwords: Unified Communications
Isn’t it amazing how often we let all of the new technologies and buzzwords intimidate us ? While it’s true that your company should be embracing new ideas, the most important part of your website is probably still the “contact us” link. And the most important tool on your desk is still a phone. Bottom … Read more
Thoughts on Telecommuting
telecommuting can be a great business continuity solution, as long as everyone: knows what resources are available in times of emergency, has access to those resources, and knows how/is able to use them