Hosted PBX Unwrapped Series: Challenges of Automatic Voice Recognition
Voice Recognition technology deals with significant challenges and its uses in today’s business phone systems interactive applications is somewhat limited. Because of this it is also named a primary source of frustration by many clients. Nevertheless, in its current form, it can still be beneficial in a number of Interactive Voice Response uses where security and speakerphone detection issues can be mitigated.
Cloud-based VoIP vs. Dedicated Hosted PBX Service
While shared infrastructure solutions offer a convenient and effective answer for certain I.T. challenges they are far from the “magic bullet” cure described by the Cloud Computing orthodoxy (whose ranks include cloud computing infrastructure service providers, I.T. consultants, hardware vendors and software developers).
The Continued Importance of Stationary Handsets in the Smart Phone Era
When using a stationary handset for your businesses’ telephony needs your employees will develop an unconscious understanding of where the system and all its features are, which means they won’t have to think each time they pick of the phone, transfer a call, or otherwise utilize the system.
What VoIP Readiness Assessment Does Not Tell You
In order to guarantee voice quality performance in today’s converged world of Hosted VoIP, there needs to be continued on-going visibility of both voice and data to see and understand how they interact. Such guarantee comes at a cost and business decisions on whether such guarantee is justified should be made by organizations based on factors such as budget, executive’s understanding of VoIP technology and business tolerance to voice quality related issues.
Hosted PBX Trends
Telecommunications is going the way of the Internet. Voice, video and data will all be handled by packet switching rather than the more cumbersome circuit switching of the past. These solutions will continue to enhance the way SMBs do business and cost less. However, aligning the capabilities of the Hosted PBX technology with business objectives requires some degree of understanding said technology and having a vision for its role in their enterprise.
Android As Your Desk Phone
Some things are clear: Android platform and tablets are becoming the next wave of unified communications devices. In the bigger picture this means that tablets are being accepted as valuable elements of business communications and collaboration. Market for these devices is about to become wildly competitive and the possibilities offerred by free application marketplace are endless.
Hosted PBX Toll Fraud Attacks: Phreaking
Phreaking (or phone hacking, toll fraud, dial-through fraud) is not new. In the not too distant past it was often a domain of adolescents with modems, phone lines and a PCs looking to make a couple of calls on someone else’s tab to their friends out of state or, sometimes, out of the country. Those … Read more
Integrating Hosted PBX and Cloud Desktop Services Into Move Strategy
Hosted PBX and Cloud Computing services change what once was a daunting task of technology relocation for business by safeguarding its continuity from logistical failures – a benefit that can be easily recognized by anyone who had to deal with it in the past.
FCC’s VoIP Regulation Dilemma
Telecommunication Regulation has been described as the most influential factor shaping the telecom market. In some ways, the influence is felt more through its absence.
Launching VARs and ISVs into a VoIP Cloud
If memory serves me correctly, five years ago, we used to position VoIP versus traditional PSTN-based dialtone. Then came the hosted concept and theme focus has turned to an on-premise VoIP versus Hosted VoIP. Today we are seeing hosted PBX service providers beginning to further differentiate themselves by targeting niche vertical markets by building on … Read more