DLS BLOG

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Blog
Sam Rozenfeld

Avoiding Call Quality Issues with PBX Systems

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is

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Common PBX Terms to Know

The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter – Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and

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DDOS attack map July 11 data
Blog
Sam Rozenfeld

Data Sovereignty and International Law Gets Complicated

As a business owner, you may well feel that you are the rightful owner of your data. While true in some sense, you should be aware of international laws that exist now and take a look at the tangled web of international regulations still to come which promise to make the situation far more complicated.

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Service Matters

Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together

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Humor
Sam Rozenfeld

DLS Launches New Network Security Services

 DLS Internet Services kicked off the summer of 2016 by adding two new products to its managed network security service portfolio.   The new advanced TrumpWall product provides instant blocking of any Internet communications based on all or some of the keywords, such as “Mexico,” “Canada,” “China,” “Radical Islamic Terrorism” among others by tapping directly

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DLS reseller agreement image
Blog
Sam Rozenfeld

DLS Reseller Arrangements

Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with

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Companion Animal Growing Pains

Companion Animal Specialty and Emergency Hospital has rapidly become a networking hero in North West Chicago. They serve the demands of area veterinarians and clients with specialized internal medicine, physical therapy and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility

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Animal hospital tech with fat cat
Blog
Sam Rozenfeld

Companion Animal’s Growing Pains Managed with Help from DLS

Companion Animal Specialty and Emergency Hospital have rapidly become a networking hero in North West Chicago. They serve the needs of area veterinarians and clients with specialized internal medicine, physical therapy, and skilled surgical services. Their practice grew from a need in 1997 to help general veterinary staff with after-hours and weekend emergency coverage. Facility

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Softphones: A Viable Option?

Conventional wired telephones in homes are becoming something of an anachronism as people do away with them in favor of mobile devices. Even businesses who traditionally rely on desk phones have migrated to Hosted PBX phone systems and are now integrating softphone solutions into their complete unified communications plan. Softphones are simply a 2D graphic

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Building a Strategic Technology Plan Part 1

Growing pains are a natural part of a successful business. This milestone is often marked by a need for a larger space, more employees and, invariably, better technology to support it all. Part of this success comes from executing on a sound business plan developed in the early stages.  Revisiting this practice not only helps

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Building a Strategic Technology Plan Part 2

continued from part 1. Sound Infrastructure Choices Look for long term solutions with broad compatibility when choosing a software solutions. Generally, open source platforms are easier for other vendors to integrate their add-on solutions with and help keep costs lower. Consider that today your company may only need an accounting program with payroll software, but

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Political campaign pitucre with DLS phones
Blog
Sam Rozenfeld

Winning Campaigns with Hosted PBX Systems

Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge

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