Voice Over Internet Protocol, or VoIP, is popular in the world of tech and communications. It’s perhaps less thrilling to the general public. If you haven’t heard much about VoIP, that’s not because it’s not worth talking about. VoIP is well worth the conversation, especially when you are trying to find ways to streamline your
The more robust and effective your phone system is the more it will streamline business operations. This will cut down on wasted time and resources. Look for features like these to streamline and improve your business and your bottom line. Call Recording Call recording allows people to record and store inbound or outbound calls. It’s
DLS hosted PBX is effectively a SaaS and we find the same issue cropping up there. Since the product was released we’ve been pushing at least one major update and countless smaller ones, and yet when we visit with clients we find that they aren’t using many new features we built for them. This makes me sad because it’s a really great product and no one’s taking the time to learn what it can do now.
Not too long ago, any business that did business outside of their immediate area was known to have a toll-free number. That way, anytime a client or customer wanted to reach them, the company would get the call. It was good for business. Now that so many phone plans include long distance and even international long distance, does a company really need a toll-free number?
VoIP offers multiple benefits to businesses. These include cost effectiveness of scaling, better call quality when correctly provisioned and maintained, integrated communications features and more. However that doesn’t mean that the initial cost outlay to switch from a traditional line is low, or that reliability is necessarily better. VoIP offers advantages in many other ways.
Even as few as twenty years ago, nearly all sales took place face-to-face, with the salesperson traveling with clients to close the deal. Increasingly though, as technology continues to change all aspects of business, the sales model has flipped to often take place online. This has made business meetings more accessible, offering more opportunity for
Adding more levels of redundancy to a system will undoubtedly offer continued availability in the case of component or even system failure, but as the system becomes more sophisticated, complexity rises dramatically. As more and more elements
As word of the storm’s approach drew and concerns mounted in the Florida Keys and mainland Florida, Zoom Tan knew that they couldn’t remain idle. In the worst-case scenario, evacuation orders would be issued, and Zoom Tan’s office headquarters based in Naples, Florida would sustain damage, finding itself without power for who knows how long. They couldn’t leave things to chance. After all, Murphy’s Law tells us that if something can go wrong, it will. And, such was the case, when Hurricane Irma deprived millions of commercial businesses and residential homes of power, with its torrential rain and wind gusts more than 80 mph.
Hurricane season is the perfect time for businesses to be examining (or in some cases developing for the first time) their Business Continuity Plan (BCP). Business continuity planning is key to expediting the recovery of the business’ critical functions following disasters ranging from hurricanes and earthquakes to infiltration of malware into key systems thus ensuring downtime and monetary loss is minimized. The plan should be live, dynamic and ever-evolving as new threats continue to present themselves. With ever-more complex systems and technologies being implemented into companies as scaling necessitates complex telephony and network solutions for businesses, it’s difficult to keep plans up-to-date and ready to be put into action at a moments’ notice.
Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text