DLS BLOG

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Political campaign pitucre with DLS phones
Blog
Sam Rozenfeld

Winning Campaigns with Hosted PBX Systems

Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge

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polical campaigns and hosted PBX platforms
Blog
Sam Rozenfeld

Winning Campaigns with Hosted PBX

Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge

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Hold Message Hell cartoon
Blog
Sam Rozenfeld

Call Routing Rescue for Business

Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you’re trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy

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Form car assembly line
Blog
Sam Rozenfeld

Clinicians and the Personalized Economy

Get more clinical care work accomplished without expanding your workforce while streamlining processes and redirecting clinician time to high-value tasks.  Do what works and get ahead of the new Personalized Economy. History Reimagined for the 21st Century We’re in much the same position now that Henry Ford discovered when he started out.  He stood at

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Voicemail risk
Blog
Sam Rozenfeld

How Can Voicemail Hurt You?

Perception is everything. You may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you’re busy doesn’t mean you shouldn’t take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi

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paralegal in charge
Blog
Sam Rozenfeld

NALS: 4 Sure Ways to Get Ahead in 2016

Make a fundamental investment in your expertise in 2016. We spoke with Jenny Tucker, owner and author of, The Paralegal Place, to get her take on this annual tradition. Ms. Tucker’s recent post, “10 Top Career Resolutions for the New Year,” got us thinking about more practical ways today’s paralegals can make real changes that

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iPadJD Blog
Blog
Sam Rozenfeld

Tech Advice for Legal Professionals

Are you apprehensive about incorporating mobile technology into your work or frustrated with colleagues reticent to try anything new despite the promise of greater efficiency? A little social therapy may help. A trusted blog for legal professionals helps readers safely explore new options and share ideas on what works with strategies for effective usage –

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PBX hacking phone froud
Blog
Sam Rozenfeld

For Whom the Fraud Tolls

Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target

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Blog
Sam Rozenfeld

Legal Firms can get more from VoIP systems

Your office phone can be a powerhouse of technological resources at your disposal if used to its fullest potential. For example, voice communications that your law firm engages in may be a good use of a Call Recording feature. This often included feature allows your law firm to document the verbal consent of any person who’s agreed to participate in a recorded call. This provides easy proof of legal compliance with specific local laws and statutes.

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Blog
Sam Rozenfeld

Is Your Company’s Data in Good Hands?

Bigger is better, or so we’ve been lead to believe. Business leaders often rely on the prestige of big name service providers for added confidence in making a selection without considering the big picture. You may feel secure in signing a collocation agreement with a recognized brand, but the reality is you are not absolved

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Logo Best, Vanderlaan & Harrington
Testimonials
Sam Rozenfeld

Best, Vanderlaan & Harrington Law Firm

DLS provides consistent up time and prompt communication explaining issues in the rare event issues arise. We have the ability to immediately reach real and competent people in the United States for support issues; 99% of our support issues are resolved at the first tier level. We like the flexibility of their PBX phones to

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worried doctor
Blog
Sam Rozenfeld

The Right Technology Can Help Independent Physicians Thrive Under ACA

Nearly half of all independent physicians participating in the 2015 Independent Physician Outlook Survey stated that they’re likely to sell their practices to a large health care provider and exit the industry within the next decade. The ACA (Affordable Care Act), also known as “Obamacare” has created a highly uncertain future for independent physicians across

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