DLS Blog

Learning Center for Unified Communications Technology
DLS Blog

SMS a Vital Tool for Customer Service

Short message services (SMS), or business text messaging, is one of the best ways to communicate with customers and employees that provides personal, instantaneous access. Your customers are using mobile devices for business and personal communication in an increasingly virtual work environment, one where purchasing decisions are heavily influenced by SMS communication. Likewise, simple text

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Communications and Marketing Specialist

Job Summary: The Communication and Marketing (C&M) is a part time non- exempt position working approximately 16-20 hours per week. The scheduled work hours are flexible. Due to the nature of recreational work, evening, weekend, and holiday hours are to be expected. The C&M Specialist is responsible for managing the public relations, public information, marketing plan/strategies, website

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Inside Sales Representative and Account Manager

JOB SUMMARY Growing Internet Solutions Provider located in northwestern suburbs of Chicago is currently seeking to expand its sales team with a full-time Inside Sales Representative and Account Manager. Our Sales Specialists are key to ensuring that we are in tune with our clients telecommunications needs particularly when it comes to their hosted voice, telecommunications

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Chart of inbound marketing channels
Blog
Sam Rozenfeld

The Critical Nature of Your Online Reputation

(Featured in the National Association of Legal Professionals publication, “The Docket Magazine.”) Internet reviews and rating sites have empowered consumers with the final say in how successful a professional can expect to be, regardless of their actual professional acumen. This is why managing your online presence is so vital to a firm’s ability to attract

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Business Anywhere with Follow Me

Imagine sitting on a beach in some warm location and still being able to run your business effectively. That is the power of our “Follow Me” feature that caters to the busy professional. This is an essential tool that promotes freedom and efficiency while helping to keep you connected to your most important calls. You

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Obix logo
Testimonials
Sam Rozenfeld

Clinical Computer Systems, Inc. for Obix.com

“…You guys are some of the most knowledgeable and fast support guys I’ve ever worked with. DLS is lucky to have you. Thank you very, very much. ” Tony Aiello, IT Manager Clinical Computer Systems, Inc. www.obix.com

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Voice Data Network Data
Blog
Sam Rozenfeld

Avoiding Call Quality Issues with PBX Systems

Your Hosted PBX phone line isn’t just a regular phone. In fact, it operates a lot more like your computer than a traditional phone which means call quality can be effected by your network performance. Your PBX phone is more like your laptop than a traditional phone in that the sound of your voice is

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Common PBX Terms to Know

The following terms are helpful for every PBX system owner to know. Understanding the basics of your technology help you get the most from your system and plan for future changes. Jitter – Jitter is defined as a variation in the delay of received packets. The sending side transmits packets in a continuous stream and

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DDOS attack map July 11 data
Blog
Sam Rozenfeld

Data Sovereignty and International Law Gets Complicated

As a business owner, you may well feel that you are the rightful owner of your data. While true in some sense, you should be aware of international laws that exist now and take a look at the tangled web of international regulations still to come which promise to make the situation far more complicated.

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Service Matters

Customer service is at the very heart of what we do at DLS and we pride ourselves on the relationships we build. With our modern always-on global marketplace, many organizations have outsourced their service personnel to vendors just to cut costs. DLS is different because we insource to keep our staff informed and working together

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Humor
Sam Rozenfeld

DLS Launches New Network Security Services

 DLS Internet Services kicked off the summer of 2016 by adding two new products to its managed network security service portfolio. The new advanced TrumpWall product provides instant blocking of any Internet communications based on all or some of the keywords, such as “Mexico,” “Canada,” “China,” “Radical Islamic Terrorism” among others by tapping directly into

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DLS reseller agreement image
Blog
Sam Rozenfeld

DLS Reseller Arrangements

Your competition is tough and your customers are constantly on the lookout for better value in every service they receive. The vendor that offers the best solution and partnership with great value wins! DLS can help you get there As a trusted DLS partner, we provide a fantastic opportunity to enhance your service offering with

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