DLS BLOG

NERDY STUFF THAT MATTERS
VoIP Fax
Blog
Sam Rozenfeld

Challenges of Faxing in VoIP

Voice-over-IP (VoIP) is a cost-effective and reliable replacement of the public switched telephone network (PSTN). However, companies that switch to VoIP systems often complain that their fax machines or fax software do not work reliably. This is a problem because many businesses still depend on fax communication to continue with their usual workflow. As a

Read More »
VoIP Network codec symbols
Blog
Sam Rozenfeld

Beginners Guide to VoIP Audio CODECs

A Voice over Internet Protocol (VoIP) network enables the transmission of voice calls through the Internet or other digital networks. These audio signals have to be encoded into digital data to be transferred over an IP network and vice versa. To make the transmission of audio signals faster, smoother, and improve the overall calling experience,

Read More »
VoIP security
Blog
Sam Rozenfeld

VoIP Network Security – How Can You Strengthen VoIP?

Voice over IP (VoIP) has come a long way from where it had started. It no longer has the same performance and availability issues it used to have in the beginning. In fact, many high-speed networks now integrate quality-of-service (QoS) technology to mitigate previous problems. However, some critics are quick to raise questions about the security of VoIP networks.

Read More »
Reliability of TCP vs the Speed of UDP in voice over IP applications
Blog
Sam Rozenfeld

TCP vs UDP in VoIP

TCP vs UDP – Which Protocol Is the Best for VoIP? TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are among the most widely used protocols for data traversal across the Internet. These transport protocols govern how devices establish connections, how they exchange data, and how reliable the connection will be. Both of these

Read More »
STUN response and request scenario image
Blog
Sam Rozenfeld

VoIP Best Practices: STUN Implementation in VoIP Environment

The STUN (Simple Traversal of UDP over NAT) protocol is a standardized set of methods designed to help UDP packets make it across NAT devices safe and sound. Naturally, one of its key applications is to resolve connection issues in a SIP-based VoIP environment. As we all know, the Network Addressing Protocol (NAT) is a

Read More »
Choosing VoIP provider for your business
Blog
Sam Rozenfeld

How to Buy Business Phone System

Modern businesses and organizations stand or fall on their communications. Being reachable is essential.  Effective communication, however, can be an issue for older organizations with outdated phone systems. How do we make an intelligent buying decision when it comes to communication system? This article is intended as guidance on how to buy a business phone

Read More »
Polycom VVX 500 video call
Blog
Sam Rozenfeld

Is Video Calling Worthless?

With the rise of new media communications, such as Skype, WhatsApp, and myriad other applications, it makes sense to wonder if video calling is worthwhile for your business. You can run a business using traditional phones. Most of the time, that’s the way it goes. In the 21st century, however, the way we communicate has

Read More »
Cat on the phone (very angry)
Blog
Sam Rozenfeld

Things We Would Rather Do Over the Phone

We are all used to the ease of ordering things online, tapping our way into a purchase. For many people, it’s less common to pick up the phone to purchase something. Of course, that doesn’t mean that it doesn’t happen. It does, and here are a few examples of things that you can only buy

Read More »
Things you don't know about VoIP
Blog
Sam Rozenfeld

6 Things the Media Hasn’t Told You About VoIP

Voice Over Internet Protocol, or VoIP, is popular in the world of tech and communications. It’s perhaps less thrilling to the general public. If you haven’t heard much about VoIP, that’s not because it’s not worth talking about. VoIP is well worth the conversation, especially when you are trying to find ways to streamline your

Read More »
Predictive Dialers
Auto Attendant
Sam Rozenfeld

5 Phone System Features that Streamline our Business

The more robust and effective your phone system is the more it will streamline business operations. This will cut down on wasted time and resources. Look for features like these to streamline and improve your business and your bottom line. Call Recording Call recording allows people to record and store inbound or outbound calls. It’s

Read More »