Winning Campaigns with Hosted PBX
Wars are won through effective communication and managing logistics. Political campaigns are no different. Effective campaign managers, like generals, must have an ability to rally staff to execute on an established plan with a central goal in mind. While political campaign battles are waged with words, the technology used should be just as cutting edge … Read more
Call Routing Rescue for Business
Call routing for your business is critical to retaining happy customers and doing it the right way increases your satisfaction ratings. What could possibly be worse than getting stuck in Answering Machine Hell when you’re trying to call a business to secure a service or purchase a product? Well, the truth is, a fast busy … Read more
How Voicemail May Hurt Your Business
Perception is everything. Yoessu may be incredibly busy and sometimes, it is a fact of life that a large number of your callers get shuffled off to voicemail. Just because you’re busy doesn’t mean you shouldn’t take a couple minutes to think about what your voicemail is saying to your callers. What you said: “Hi … Read more
For Whom the Fraud Tolls
Telephone fraud has been going on for a long time. It became prevalent in the 1960s, when DTMF (Dual-Tone Multiple Frequency) dialing was being introduced to replace pulse dialing from then-current rotary phones. Crafty individuals educated themselves and fabricated handheld red, black, and blue boxes that could generate the necessary tones to alter the target … Read more
Legal Firms can get more from VoIP systems
Your office phone can be a powerhouse of technological resources at your disposal if used to its fullest potential. For example, voice communications that your law firm engages in may be a good use of a Call Recording feature. This often included feature allows your law firm to document the verbal consent of any person who’s agreed to participate in a recorded call. This provides easy proof of legal compliance with specific local laws and statutes.
Voice Communications: Understanding Value Proposition and Cost
Voice communications are an essential part of any business. In the age of messaging, email, and social media we continue to rely heavily on our phones. Keeping current with the technology is important but companies don’t typically upgrade essential pieces of their communications infrastructure on a whim. Most business phone equipment upgrade decisions are driven by … Read more
DLS Hosted PBX 5.0 Release announcement
Today I am pleased to announce the launch of the 5th major release of the DLS Hosted PBX. This release includes a number of significant enhancements to Queues, Faxing, Conferencing, Voicemail, Reporting, Call Routing, Predictive Dialer, and Interface Configuration. This release also includes some new features: LDAP Authentication, Multi-Tenant Support, and provisioning for Cisco 7945 handset and Bria softphone.
The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 2)
In many ways, VoIP regulations and taxes favor larger corporations, in both financial and structural ways. The Price Competition Factor- Who Pays the Bill? As VoIP services find themselves increasingly taxed at the State and Federal level, there’s a big question of who, exactly, will pay for these taxes, and how these tax increases will … Read more
The VoIP Market’s Gotten a Lot Tougher for the Little Guy (Pt 1)
The government has never really known what to do with VoIP. On the one hand, VoIP is a telephony service, and as such some people argue it should be regulated and taxed in the same vein as other telephony services (such as traditional PTSN networks). On the other hand, VoIP is an online service, a … Read more
Is Telephony Dying? Depends on How You Look at It (Pt 2)
Dedicated telephony technology is a part of UC, not some separate market that needs to be taken exclusively on its own terms.