Sam Rozenfeld, Author at DLS Internet Services Page 23 of 27

Wideband Audio Adoption: Obstacles to Clear Calls

February 11, 2022May 24, 2012 by Sam Rozenfeld

Harping on the low quality transmissions offered by traditional phone lines is something of a cliché. You won’t find anyone who argues a traditional landline replicates voice quality clearly and cleanly. Instead, we’ve all become accustomed to the distortion, clipping and general fuzziness involved in making and receiving calls from traditional landline phones. And those offer a superb voice quality in comparison to most cell phones. Unfortunately many of us have simply accepted low audio quality as a “cost of doing business” when using telephone services.

And transmissions on traditional land line phones sound positively crisp compared to calls made between cell phones. Since the proliferation of mobile devices, the audio reproduction problems of traditional landlines seem miniscule. In fact, many people have come to believe traditional landlines offer the highest audio quality possible.

This isn’t true.

Automated Transcription? Be Careful What You Wish For!

July 12, 2022May 20, 2012 by Sam Rozenfeld

Voice recognition technology has finally reached a level of sophistication matching the precision and native awareness of human transcription! Just check out the level of unbelievable naturalness offered by Google Voice, the search giant’s flagship automated voicemail transcription service-

“Hi Oleg, My name is patio and I got your message for focal stuff I’m selling,
please give me a call back… my number is XXXXXXXXX18 Thank God.”

From SIP Handsets to Totally Mobile?

February 11, 2022May 13, 2012 by Sam Rozenfeld

I talked to a friend recently who was full of excitement over the news from his employer that the sales team (of which he belongs) was going to receive new smartphones. His excitement was easy to understand: the entire 50 person sales team was getting brand new iPhones that were going to replace their SIP handsets and older PBX desk phones. Considering the cost of smartphones and voice quality concerns, you understand my curiosity about what would drive the company to do such a thing. Given all the changes in the mobile market and where the future of telephony seems to be headed, I tried to follow the company logic.

Guide to Calculating TCO of Your Phone System

January 25, 2022May 7, 2012 by Sam Rozenfeld

Understanding Total Cost of Ownership of a PBX System

Cost is a major factor that drives virtually every decision a business owner makes. Not only is it important to look at the up-front costs of something, the total cost of ownership comes into play, too. For some companies, it might be worthwhile to lay out more capital in the short-term, if it parlays into long-term savings. For others, they might not use a product or service long enough to justify the initial set up costs. This is true of a hosted phone system, just like it is for anything else.

Is Video Conferencing a New Technology?

January 25, 2022May 1, 2012 by Sam Rozenfeld

Most of the technologies we feel are incredibly new, cutting-edge and revolutionary. Truth be told, they are often not nearly as fresh, as we tend to believe. In reality, most of the technologies we consider game-changing have, in one form or another, been around for a long time. Radical shifts in technology are very rare. What changes over time is the quality, availability and application of technology. We see a very good example of this in the evolution of video conferencing.

Price Wars Among Business VoIP Service Providers

January 25, 2022April 23, 2012 by Sam Rozenfeld

If you’re like most businesses, price has always played an important role when deciding what telephony provider to work with.

Now, price isn’t, and never has been, the only point of consideration to take into account when selecting your telephony provider. You need to make sure your provider offers a reliable high quality business phone service, and you need to feel sure that provider offers a varied enough suite of telephony products to meet both your business’ current needs, and whatever needs it will develop as it continues to evolve. But, as long as these base-line points are hit, you will probably choose your telephony service provider based on price.

Hosted PBX 4.0 moves to Beta

January 25, 2022April 18, 2012 by Sam Rozenfeld

Release notes for DLS Hosted PBX 4.0a ( beta ) Feature Enhancements: Inbound call security enhancements. Switch Music on Hold format to wave for native playback. Attempt to convert uploaded Music on Hold and recordings to the correct format. Background images for Polycom 450, 550, 560, 650 , 670, and VVX1500 handsets. Supplied a link … Read more

The Surprise Selling Point for Hosted PBX Solutions

February 11, 2022April 16, 2012 by Sam Rozenfeld

If you asked us a couple years ago why our customers ultimately decide to purchase hosted PBX solutions we would have offered you the common-sense answers you expected to hear. We would have explained that our hosted PBX systems offered increased flexibility and control over traditional systems. We would have explained how our hosted PBX solutions could scale up and down, meeting our clients ever-changing needs with just a moment’s notice. We would have explained how our telephony solutions provided the ability to tie multiple locations to a single Hosted PBX solution, regardless of how remotely they were located.

Information or Telecommunications? How Regulation Affects Hosted PBX and Law Enforcement

January 25, 2022April 9, 2012 by Sam Rozenfeld

Communications is a tightly controlled industry in the U.S. With new hosted PBX technologies, some issues have cropped up that caused the FCC to run into a snag when it comes to properly regulating them. Some of these might seem like simple semantics, but even something as minor as figuring out what to call a hosted PBX service can snowball into something more serious.

Look at it this way- there are separate regulations for information services and telecommunications services. Information services, like the internet, are not as tightly regulated as telecommunications services, like telephone services. So… how should regulators qualify Voice-over-IP systems? They’re essentially a telecommunications service, but one that relies on the internet. Do calls made over the internet qualify as phone calls, or as internet data content? Calling them an “internet content” would make internet-based phone services subject to far fewer regulations than traditional phone services. Needless to say, VoIP service providers are pushing for an information services classification, while traditional phone companies are lobbying for a telecommunications services classification.

Hosted PBX Unwrapped: VoIP Features Your Business Cannot Do Without

February 9, 2022April 3, 2012 by Sam Rozenfeld

If after careful research and deliberation your business has made the decision to upgrade to a hosted VoIP service, you are probably anxious to choose a Hosted PBX service provider and start reaping the many benefits of a hosted phone system. The first question on your mind is probably “What features does the business need?” VoIP Features such as voicemail, call waiting, and E911 are standard across providers of hosted VoIP. The advanced feature sets, however, can vary quite a bit in both: availability and implementation. When you select a service provider, you ultimately choose a set of features. In your search for a VoIP service provider, consider the following advanced features that go beyond the basics and provide your business increased flexibility and efficiency.